Customer Service Representative I - Ball Memorial - Part Time Evenings

Location: Ball Memorial Hospital 2401 W. University Ave Muncie, IN 47303 Schedule: 24 hrs/wk - 2nd shift position (occasional 3rd shift) primarily scheduled for Thursdays, Fridays, and rotating weekends and holidays. While these are the core shift requirements, flexibility is desired to accommodate coverage needs related to call-offs, PTO, and other staffing needs. Key Responsibilities: Handling Internal and External Calls Screening Patient Information Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures Dispatching IU Health Police Utilizing & Scheduling Internal and External Providers Providing Directory Services Qualifications High School Diploma/ GED Required Proficiency in computers & telephone inquiries required Customer service experience required Knowledge of medical terminology preferred Strong verbal communicator Strong interpersonal skills Call Center experience Medical Office/Healthcare Facility Experience Preferred Organization Description IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork. Job Description We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling afterhours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies afterhours. Requirements: High School Diploma/GED is required. Requires 0-3 years of relevant experience. Requires proficiency in Microsoft Office. Requires the ability to manage time effectively in a fast-paced environment.