Customer Service Representative I
City of Burleson
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- Location
- Burleson, TX
- Job type
- Full time
- Posted
- Nov 4
- 1 day ago
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Career path
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About the company
City of Burleson
Government administration · 501 to 1,000 employees
What you'll do
- Establish new utility accounts, service transfers, and closing of accounts
- Handle utility payments using established cash handling procedures
- Perform accurate data entry
- Assist customers in resolving billing inquiries and meter-related issues
- Respond to requests for basic information through phone calls and online inquiries
- Process various citywide service requests
- Work collaboratively with different departments to ensure efficient resolution
- Operate the customer relationship management system and input information
What you need
- Ability to speak Spanish (preferred)
- Tyler Munis/ERP computer programs (preferred)
- Knowledge of Microsoft Office Suite (preferred)
- Previous call taking or customer relation management experience (preferred)
- Education: a high school diploma
Key skills
Ability to speak SpanishTyler Munis/ERPMicrosoft Office Suitecustomer relationship management systemcash handlingdata entry
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Read the full posting here
PRIMARY DUTY:\n\nThis position will begin training in one of the following areas based on department need with the expectation of following a scheduled training program towards mastering the remaining areas:\nUtility Customer Service: Provide excellent customer service to the public by establishing new utility accounts, service transfers, and closing of accounts. Handles utility payments using established cash handling procedures, performs accurate data entry, and assist customers in resolving billing inquiries and meter-related issues.\nCustomer Service 311: Provides excellent customer service to the public by promptly responding to requests for basic information through high volume phone calls and online inquiries, and process various citywide service requests. Work collaboratively with different departments to ensure efficient resolution of service requests. Proficiently operate the customer relationship management system by accurately inputting personal, geographical, and incident-specific information. \n\nPREFERRED QUALIFICATIONS\n• Ability to speak Spanish is a plus.\n• Tyler Munis/ERP computer programs.\n• Knowledge of Microsoft Office Suite\n\nEDUCATION AND EXPERIENCE:\n• High school diploma or GED\n• One-year experience in a general office environment.\n• Previous call taking or customer relation management experience (preferred).\n• A combination of education, experience and training that provides the necessary knowledge, skills and abilities will be considered.