Customer Service Representative I
Indiana University Health
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- Location
- Brownsburg, IN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 12
- 7 days ago
Career path
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About the company
Indiana University Health
Hospital & health care · 10,001+ employees
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
What you'll do
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborate with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.
What you need
- A High School Diploma/GED is required.
- Requires 0-3 years of relevant experience, proficiency in Microsoft Office, and the ability to manage time effectively in a fast-paced environment.
- Education: a high school diploma
Key skills
Microsoft Officemanage time effectively
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Perks
- 401(K) retirement savings
- employer match
- Tuition reimbursement
- Employee Assistance Program
- Counseling at no cost
- team member wellness programs
- financial incentive
See full description on company page, apply now
Read the full posting here
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
SCHEDULE
Monday-Friday 7:45am-8:15pm (10/12-hour shifts)
Saturday & Sunday 7:45am-6:15pm
**travel to Avon location; as needed
**Must work 36 hours per week; holidays and weekends
Training:
Week 1: Tuesday-Friday 8:00am-4:30pm
Week 2: Monday-Thursday 8:00am-4:30pm
WORK LOCATION
Brownsburg Urgent Care
KEY RESPONSIBILITIES
Responds to patient/customer inquiries via phone and email in a timely and professional manner.
Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
Collaborate with other departments for issue resolutions as necessary.
Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
Processes orders, exchanges, and other service requests.
Maintains professionalism and a positive attitude in all patient/customer interactions.
REQUIREMENTS
High School Diploma/GED is required.
Requires 0-3 years of relevant experience.
Requires proficiency in Microsoft Office.
Requires the ability to manage time effectively in a fast-paced environment.