Customer Service Representative - Import
Mediterranean Shipping Company
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Houston, United States
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Mediterranean Shipping Company
Logistics and supply chain · 10,001+ employees
What you'll do
- Assist clients with import shipment questions and issues by phone or email, providing timely, accurate responses and resolving concerns.
- Maintain transaction logs, coordinate with other departments on discrepancies, and escalate complex issues.
Key skills
customer serviceproblem solving
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
This position is responsible for providing exceptional support to our clients regarding their import shipments. This role involves assisting clients with questions or issues related to their import shipments, ensuring top-notch customer service via phone or email. Additionally, maintaining accurate logs of all transactions in the company's systems is crucial for consistent and efficient support.
Key Responsibilities:
Ensures appropriate actions are taken to resolve customers’ problems and concerns. Uses all available tools to meet customer's needs in the first contact.Answers phone calls and emails in a timely, professional, and effective manner.Provides timely and accurate responses to all inquiries regarding transportation statues and updates. Observes corporate guidelines when addressing customer inquiries regarding shipments.Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.Performs other duties, as assigned.