Customer Service Representative
Johnson Brothers
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- Location
- Indianapolis, IN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 14
- 5 days ago
Career path
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About the company
Johnson Brothers
Wine and spirits · 1,001 to 5,000 employees
Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.
What you'll do
- Answer customer calls and inquiries about order status, pricing, and shipping; enter customer orders accurately.
- Coordinate with sales representatives and managers on pricing overrides, special products, and account problems, and transfer calls as needed.
What you need
- A 2 year Business related degree is preferred.
- Requires strong communication, telephone etiquette, customer-service orientation, multitasking, organization, and computer skills; AS400 experience is helpful.
- Education: an associate degree
Key skills
written and verbal communicationprofessional telephone etiquettecustomer service orientedmulti-taskorganization skillscomputer skillsMS OfficeExcelWordOutlookAS400
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Read the full posting here
Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
Job Description:
Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.
Serves customers and Sales Managers by providing product and service information; resolving product and service problems.
J ob Duties :
Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
Assisting customers with questions regarding order status, pricing, and shipping issues.
Accurate data entry of customer orders.
Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
Answering telephone and utilizing the switchboard to transfer calls as needed.
Assist the team as needed and be able to backup other jobs during vacations and illness.
Job Requirements:
2 year Business related degree (preferred).
Excellent written and verbal communication skills with professional telephone etiquette
Resolution driven and customer service oriented
Ability to multi-task and meet deadlines in a fast paced, high volume environment.
Detail oriented with strong organization skills.
Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
Perform wide variety of administrative duties as assigned
Local candidates preferred (no relocation package available)
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Worker Sub-Type:
Regular
Time Type:
Full time