Customer Service Representative
Liquid Process Equipment
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- Location
- Eagle, WI
- Posted
- Oct 21
- Today
Career path
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About the company
Liquid Process Equipment
Food & beverages · 11 to 50 employees
Liquid Process Equipment (“LPE”), is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We're proud to serve major Fortune 500 customers, and with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process.
What you'll do
- Customer InteractionAlways maintain a positive and professional attitude toward customers.Bring strong communication skills and a tenacious, solution-oriented attitude.Act with a passion for action, always striving to serve the customer – even if it’s ‘not your job’Answer incoming phone calls and route as requiredAdvise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution
- Always maintain a positive and professional attitude toward customers.
- Bring strong communication skills and a tenacious, solution-oriented attitude.
- Act with a passion for action, always striving to serve the customer – even if it’s ‘not your job’
- Answer incoming phone calls and route as required
- Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution
- Order ProcessingMonitor customer service email & forward new POs to inside sales staff for entryProvide accurate, valid and complete customer support for all inquiriesTrack and manage orders using our ERP system (Made to Manage), including:Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)Send order acknowledgement to customer and any revisions thereafterMaintain delivery status updatesUpdate ERP and Customer with any status changes
- Monitor customer service email & forward new POs to inside sales staff for entry
- Provide accurate, valid and complete customer support for all inquiries
- Track and manage orders using our ERP system (Made to Manage), including:Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)Send order acknowledgement to customer and any revisions thereafterMaintain delivery status updatesUpdate ERP and Customer with any status changes
- Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)
- Send order acknowledgement to customer and any revisions thereafter
- Maintain delivery status updates
- Update ERP and Customer with any status changes
- Vendor CoordinationFollow up with Vendors on purchase ordersConfirm vendor acknowledgements for accuracyExpedite orders, as needed, to guarantee delivery dates are maintainedDetailed order entry and review
- Follow up with Vendors on purchase orders
- Confirm vendor acknowledgements for accuracy
- Expedite orders, as needed, to guarantee delivery dates are maintained
- Detailed order entry and review
- Administrative SupportAssist with coordination of daily shipping, including:Receive in UPS and Freight shipmentsVerify shipment for accuracyReceive goods into ERP systemSet up daily outgoing shipmentsCalculate inbound freight, as necessaryFile all documents and order paperworkAssist with maintaining Vendor and Customer data in business systemProvide backup support for team members and other duties, as assigned
- Assist with coordination of daily shipping, including:Receive in UPS and Freight shipmentsVerify shipment for accuracyReceive goods into ERP systemSet up daily outgoing shipmentsCalculate inbound freight, as necessary
- Receive in UPS and Freight shipments
- Verify shipment for accuracy
- Receive goods into ERP system
- Set up daily outgoing shipments
- Calculate inbound freight, as necessary
- File all documents and order paperwork
- Assist with maintaining Vendor and Customer data in business system
- Provide backup support for team members and other duties, as assigned
What you need
- Strong attention to detail and accuracy
- Team-oriented with a proactive mindset
- Thrives in a fast-paced, growing company
- Eagerness to learn and take ownership
Key skills
Microsoft OfficeSharePointWordExcelVisioERP systems
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Perks
- Annual bonus
- Health Insurance
- Dental Insurance
- Life/Disability Insurance
- HSA/FSA
- Retirement plan (401k)
- Employer match
- Profit share plan
See full description on company page, apply now
Read the full posting here
Liquid Process Equipment
(“LPE”), is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We're proud to serve major Fortune 500 customers, and with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process.
We're looking for a proactive, detail-oriented
Customer Service Representative
to manage day-to-day customer interactions, ensure smooth order processing, and support our inside and outside sales engineers.
Why This Role Right Now?
Customer Impact
: Be the first voice our customers hear and a key part of their experience
High-Growth Environment
: With 2024 being our best year ever and a brand-new office opening in 2025, you’ll be joining at the perfect moment to help us shape what comes next!
Trusted by Industry Leaders
: Serve Fortune 500 food and beverage companies with quality
Career Growth
: This role can be a launchpad to inside sales or operations
Culture of Trust
: We’re family-owned and long-term focused. We reward results - not reports. Enjoy profit sharing, fast decision-making, and zero corporate bureaucracy.
Stability
: We serve markets that people depend on in good times and bad – people eat and drink in all economic scenarios!
Primary Duties and Responsibilities
Customer Interaction
Always maintain a positive and professional attitude toward customers.
Bring strong communication skills and a tenacious, solution-oriented attitude.
Act with a passion for action, always striving to serve the customer – even if it’s ‘not your job’
Answer incoming phone calls and route as required
Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution
Order Processing
Monitor customer service email & forward new POs to inside sales staff for entry
Provide accurate, valid and complete customer support for all inquiries
Track and manage orders using our ERP system (Made to Manage), including:
Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)
Send order acknowledgement to customer and any revisions thereafter
Maintain delivery status updates
Update ERP and Customer with any status changes
Vendor Coordination
Follow up with Vendors on purchase orders
Confirm vendor acknowledgements for accuracy
Expedite orders, as needed, to guarantee delivery dates are maintained
Detailed order entry and review
Administrative Support
Assist with coordination of daily shipping, including:
Receive in UPS and Freight shipments
Verify shipment for accuracy
Receive goods into ERP system
Set up daily outgoing shipments
Calculate inbound freight, as necessary
File all documents and order paperwork
Assist with maintaining Vendor and Customer data in business system
Provide backup support for team members and other duties, as assigned
Education and Experience Profile
Professional verbal and written communication skills
Computer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.
Quick to learn and/or proficiency in ERP systems (Made to Manage)
Basic reading, writing, and math skills
Assist with accounting functions, as required
Assist with maintaining office supplies
Candidate Attributes
Strong attention to detail and accuracy
Team-oriented with a proactive mindset
Thrives in a fast-paced, growing company
Eagerness to learn and take ownership
Benefits
Competitive Base Salary and annual bonus
Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA
Retirement plan (401k) with net 4% employer match, plus 5% discretionary profit share plan