Customer Service Representative
MACOM
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- Location
- Lowell, MA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
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About the company
MACOM
Semiconductors · 1,001 to 5,000 employees
What you'll do
- Manage orders and respond accurately to customer service inquiries.
- Maintain backlog, handle expedite requests and complaints, and coordinate with other departments to resolve customer issues.
Key skills
Order managementHigh degree of accuracyGood judgment
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Read the full posting here
Customer Service Representative
Job Description:
A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.
Primary Responsibilities:
Provide accurate and complete response to high volume of incoming customer service inquiriesOrder Entry/Management – new orders, return orders, sample orders, credits, debitsMaintain backlog to reflect customer requirements, manage all expedite requestsHandle customer complaints and/or elevate when necessary.Coordinate with various other departments to solve problemsExercises good judgment within defined practices and procedures to determine appropriate action.Build relationships and trust though out the company and with customers.