Customer Service Representative
Martech Medical Products
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- Location
- Yuma, AZ
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 29
- Today
Career path
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About the company
Martech Medical Products
Medical devices · 201 to 500 employees
At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization.
What you'll do
- Provide support to customers and sales reps via phone, email, and other channels
- Perform data entry and order management
- Respond to customer inquiries, requests, and concerns
- Troubleshoot issues and identify appropriate solutions
- Enter and process orders accurately and efficiently
- Collaborate with internal teams to resolve issues
- Escalate complex customer concerns when necessary
- Deliver a positive customer experience during every interaction
What you need
- Previous customer service, customer support, order entry, or account management experience.
- Experience in a manufacturing, medical device, healthcare, or distribution environment.
- Experience working with ERP or CRM systems.
- Education: a high school diploma
Key skills
verbal and written communicationcustomer serviceinterpersonal skillsorganizational skillsattention to detailMicrosoft Office applicationsERP or CRM systems
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Perks
- collaborative work environment
- professional growth
See full description on company page, apply now
Read the full posting here
Location:
Yuma, Arizona
Employment Type:
Full-Time
Schedule:
Monday - Friday, 8:00am - 4:30pm
Join Our Team!
Do you enjoy helping customers, solving problems, and making a positive impact every day? We're looking for a motivated and customer-focused
Customer Service Representative
to join our growing team.
What You'll Do
Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism.
Troubleshoot issues and identify appropriate solutions to meet customer needs.
Account management, enter and process orders accurately and efficiently.
Collaborate with internal teams to resolve issues and ensure customer satisfaction.
Escalate complex customer concerns when necessary.
Deliver a positive customer experience during every interaction.
What We're Looking For
Required Qualifications
High School Diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications.
Preferred Qualifications
Previous customer service, customer support, order entry, or account management experience.
Experience in a manufacturing, medical device, healthcare, or distribution environment.
Experience working with ERP or CRM systems.
Success in This Role
The ideal candidate is:
Customer-focused and committed to providing outstanding service.
A strong communicator who builds positives relationships.
Detail-oriented and organized.
A proactive problem solver.
A reliable team player with a positive attitude.
Why Join Us?
At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization.
Apply Today!
If you're ready to build your customer service career with a growing organization, we'd love to hear from you.