Customer Service Representative
Mueller Industries
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- Location
- Hartsville, TN
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Nov 1
- Today
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Career path
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About the company
Mueller Industries
Building materials · 1,001 to 5,000 employees
What you'll do
- Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
- Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
- Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
- Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
- Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments
What you need
- High school diploma or equivalent
- 1-3 years’ experience in customer service or sales support in a manufacturing/industrial environment
- Proficiency in MS Access, Word and Excel
- High attention to detail, multitasking ability, and problem-solving skills
- Strong verbal and written communication skills
- Associate or bachelor’s degree in business or technical field (preferred)
- Education: a high school diploma, an associate degree or a bachelor's degree
Key skills
MS AccessWordExcelattention to detailmultitasking abilityproblem-solving skills
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Perks
- Full health benefits
- Medical
- Dental
- Vision
- 401k with company match
- Paid time off
- Paid holidays
- Life insurance
See full description on company page, apply now
Read the full posting here
Mueller Refrigeration is seeking a detail-oriented, solution-driven
Customer Service Representative
to join our in-house Customer Service Team.
Key Responsibilities
Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments
Qualifications
High school diploma or equivalent; associate or bachelor’s degree in business or technical field is a plus
1-3 years’ experience in customer service or sales support in a manufacturing/industrial environment
Proficiency in MS Access, Word and Excel
What You'll Need to Succeed
High attention to detail, multitasking ability, and problem-solving skills under tight production deadlines
Strong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customers
Proactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goals
What's in it for You
Full health benefits (Medical, Dental, Vision)
401k with company match
Paid time off and paid holidays
Life insurance, short-term and long-term disability coverage at no cost