Customer Service Representative
Opus
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- Pay
- $16
- an hour
- Location
- Baltimore, MD
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 8
- 11 days ago
Career path
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About the company
Opus
Computer software · 51 to 200 employees
Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence.
What you'll do
- Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
- Guide motorists through waiver process and extension requests.
- Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
- Perform emission tests when needed.
- Creating a clean and professional environment to keep our station clean and welcoming.
- Other duties as assigned.
What you need
- High school diploma or equivalent
- Completion of certification training program for customer service/emissions testing
- Friendly, professional communication skills
- Strong organizational skills and attention to detail
- Comfortable standing for long periods (up to 90% of the shift)
- Automotive knowledge and/or customer service experience is a plus
- Education: a high school diploma or a professional certificate
Key skills
Friendly, professional communication skillsStrong organizational skillsattention to detailAutomotive knowledgecustomer service experiencecertification training program
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Perks
- medical
- dental
- vision
- disability
- life insurance
- voluntary benefits
- 401k with a company match
See full description on company page, apply now
Read the full posting here
Location: Baltimore, MD
Job Type: Full Time/Non-Exempt
Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match
Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.
Responsibilities:
Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
Guide motorists through waiver process and extension requests.
Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
Perform emission tests when needed.
Creating a clean and professional environment to keep our station clean and welcoming.
Other duties as assigned.
Minimum Qualifications:
High school diploma or equivalent
Completion of certification training program for customer service/emissions testing
Friendly, professional communication skills
Strong organizational skills and attention to detail
Comfortable standing for long periods (up to 90% of the shift)
Automotive knowledge and/or customer service experience is a plus