Customer Service Representative - Part Time As Needed Patient Registration

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare. Location: LifePoint Ottumwa Regional Medical Center Shift Hours: PRN- part time, work as needed. This position does not have a set schedule and shifts will be vary depending on coverage needs. Open availability is required for as needed shifts - must have day, evening, and overnight availability. Holiday and weekend availability is required. Shifts will range between 8-12 hours - must have availability to work up to 12 hour shifts. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. All shift requirements will need to be met in order to be considered. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Are you passionate about  helping people during critical moments  while building a career in  healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a  Customer Service Representative - Patient Registration  you will be the  first point of contact for patients , ensuring they receive  fast, compassionate, and accurate access to care .  This is more than registration — it’s a  frontline healthcare customer service role  where you directly impact patient experience, hospital operations, and revenue cycle success. What You’ll Do:   Provide  exceptional customer service  and assist patients and families with the check-in process working across  multiple computer systems  to register patients efficiently Answer phones and gather  accurate  patient information  quickly  in a  fast-paced environment Support  timely access to care  by minimizing delays in registration and answer questions with confidence, clarity, and compassion Build trust  with patients during moments when they may be ill, anxious, confused, or overwhelmed Navigate diverse  insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable  Collaborate  with nurses, physicians, and care teams to ensure smooth patient flow  No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. What We’re Looking For:   Exceptional  customer service experience, communication and interpersonal skills   Strong composure and professionalism in a  fast-paced environment   Ability to  multitask and prioritize quickly with  high attention to detail  Comfortable with shifting priorities based on patient needs  Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) High School Diploma or GED Ability to pass background check, drug test, and meet vaccination requirements What You’ll Gain:   Experience in  healthcare administration & patient access   Exposure to  revenue cycle, insurance processes, and hospital operations   Opportunity for growth within R1  A team environment focused on  innovation, collaboration, and patient experience   Meaningful work supporting patients during urgent and emotional moments   Why You’ll Love This Job: Make a Real Difference :  Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring :  You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. Supportive Team Environment :  We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook