Customer Service Representative
Premier Indoor Comfort Systems
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $38.4K to $57K
- a year
- Location
- Cleveland, TN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 1
- 19 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Premier Indoor Comfort Systems
Renewables & environment · 11 to 50 employees
We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.
What you'll do
- Answer customer calls and make outbound calls to schedule HVAC appointments, coordinate appointment details with field staff, follow up with customers after service, and maintain call and customer interaction logs.
What you need
- Requires a high school diploma or GED equivalent and 1+ years of call center, customer service, or receptionist experience.
- Also requires professional communication skills, computer and scheduling software comfort, a valid driver’s license, and legal authorization to work in the U.S.
- Education: a high school diploma
Key skills
professional communication skillsmulti-tasking abilitymulti-line phone systemsscheduling softwarecomputersValid driver’s license
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
Perks
- vision insurance
- paid time off
- paid holidays
- 401(k) retirement plan
- company match
- Continuous training
See full description on company page, apply now
Read the full posting here
About Central Heat and Air
Join the team at Central Heat and Air! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.
Key Benefits & Perks
Competitive Compensation: Hourly pay plus performance incentives
Health Benefits: Health, dental, and vision insurance options
Time Off: Paid time off (PTO) and paid holidays
Retirement: 401(k) retirement plan with company match
Growth: Continuous training and career advancement opportunities in a booming trade industry
What You'll Do
Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.
Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.
Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.
Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.
What We’re Looking For
High school diploma or GED equivalent.
1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!).
Energetic, friendly demeanor with professional communication skills.
Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.
Valid driver’s license and legal authorization to work in the U.S.
Central Heat and Air is an equal opportunity employer. All qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified
individual with disability.
#ZR #HVAC #CustomerService #JobHiring #NowHiring #Dispatch #Scheduler