Customer Service Representative - San Benito, TX
Matheson
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- Location
- San Benito, TX
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Matheson
Chemicals · 1,001 to 5,000 employees
What you'll do
- Place outbound calls to schedule sales appointments
- Provide quotes or complete sales when appropriate
- Identify problematic situations or opportunities and communicate them for follow up
- Restock, arrange, and mark merchandise
- Manage requests for product, price, and technical information
- Assist with warehouse shipping, receiving, inventory, cleaning, and labeling
- Identify lead sources and manage pre-qualification with sales and marketing
- Track campaign results and back up inbound customer service
What you need
- Must comply with all DOT and OSHA regulations, safety rules, policies, and standards.
Key skills
DOT regulationsOSHA regulations
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Read the full posting here
JOB
SUMMARY
Manages sales campaigns with the
intent of either scheduling appointments for sales to improve sales
productivity or by gaining business via direct quote/follow up. Assesses
customer satisfaction with MTG products and services via conducting surveys
and provides insights for addressing customer concerns. Works closely with
SBU Sales Leaders, Sales, Corporate Marketing and Customer Service
Essential
Functions
Essential Function
1.
Place
outbound calls with the prime purpose of scheduling appointments for sales
with new or existing customers, notifying sales of committed appointment
times and then following up with a courtesy call to determine customer
satisfaction/needs.
2.
Provides
quotes or completes the sale, if campaign appropriate to directly gain new
business.
3.
Probes and
identifies problematic situations/opportunities that could protect or yield
new business for MTG and communicates the information to the appropriate
function for follow up.
4.
Restocks
store merchandise as needed. Arranges stock on shelves or racks in sales area
and keeps merchandise in order. Marks or tickets merchandise.
5.
Manages
requests for products, price and technical information.
6.
Assist in
warehouse in shipping & receiving, inventory stocking, cleaning,
labeling, or other tasks.
7.
Maintains
showroom cleanliness by procedures set forth by management.
8.
Identifies
sources of leads and manages the pre-qualification process in collaboration
with sales and corporate marketing.
9.
Tracks
result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.
Required
for All Jobs
•
Performs other duties as assigned
•
Complies with all policies and
standards