Customer Service Representative - Solutions Center

Leaders Furniture is a 55-year-old Florida family-owned manufacturer and retailer of quality outdoor furniture. Our #1 goal is simple: “A Happy Customer the First Time.” Our daily mantra is “Leave it better for the next person.” We run modern, simple, easy to use systems that make a successful day repeatable. You’ll work from an organized, visually rich dashboard that gives you clear visibility and control, so you can focus on helping instead of fighting tools and chasing information. As part of the Solutions Center team, you’ll work in a calm, open, and supportive environment with daily interaction with teammates. We solve problems together, help each other and share wins. What You’ll Do Deliver helpful, thankful, and meaningful communication that resolves guest needs after they receive their purchase Coordinate with showrooms, the distribution center, the repair team, and vendors Work your organized dashboard every day so the work stays clear, efficient, and under control What We’re Looking For A warm, positive attitude and a real love for helping people as part of a team Strong verbal and written communication Willingness to learn and find efficient solutions Honesty and reliability — “Say what you’ll do and do what you say” A desire to win and the humility to own mistakes and try again Customer service or retail experience is a plus What We Offer No Weekends or Evenings - Department hours Monday – Friday 8 am – 5 pm Friendly, supportive team environment Health, Dental, Vision, Disability and Life Insurance Paid Time Off after 90-days 401(k) with up to 30% annual discretionary company match Employee discounts Leaders Furniture maintains a drug-free workplace and conducts pre-employment background checks and drug testing. We are an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. Leaders Furniture uses E-Verify.