Customer Service Representative

Summary Provides administrative support, processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Talks with customers by phone or in person and receives orders for various meat products. It is expected that you will notice trends in customer ordering. When a customer's ordering routine changes, initiate a phone call to find out what the cause for the change is. Speak with or relay the information to upper management or the sales person responsible for the account about that customer. Inputs customer orders into Canopy or an ERP system of equal purpose. Relays orders to shipping and Line Supervisors to ensure an on-time delivery. Maintains liaison with other departments for order completion. May be assigned to run weekly volume reports for all salespeople. Reports should be run and completed by Monday afternoon for Executive Manager's review. Communicates information from customers on pricing, product, service, complaints, etc. to upper management. Communication should be immediate. Traces status of orders. Will interact with shipping and production managers to ensure orders are properly filled and shipped on time, as needed. Back-up for the other Customer Service Representatives in their absence (i.e. vacation, sick leave, personal time, etc.) as needed. Facilitates and distributes the sample paperwork. Responsible for all export business to include Canada and Japan. For Canadian orders, will be responsible for typing out appropriate paperwork. USDA portion to be managed by others. Works directly with shipping needs, rescheduling of orders, notifying customers of shorted orders, scheduling appointments (new or old) and other various tasks needed by shipping. As needed. Informs all personnel and departments of the business of promotional items. As needed. Tracks business of promotional items and communicates that information to production, shipping and management. As needed. Maintains customer price lists, keeping them current and generating new ones. It is expected that you will notice expiration dates on price lists for customers and bring it to the attention of upper management. Handles new customer accounts that are acquired by Stampede. As needed. Receives incoming cold calls inquiring about home delivery business (6-pac). As needed. Fills out contract forms, determines charges for products requested, prepares change of address records, and issues discontinuance orders. As needed. Provides administrative support to management, including preparing correspondence, letters, memos, etc., sorting and distributing mail, scheduling travel arrangements, answering and routing incoming calls and other administrative duties, as needed. On an ongoing basis, as needed. Performs other duties, as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance is required. Education and/or Experience High school diploma or general education degree (GED); At least one to two years of related experience, preferably in the meat industry. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Computer Skills To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Order processing systems; Spreadsheet software and Microsoft Office Word Processing software. Certificates, Licenses, Registrations Other Skills and Abilities Must have excellent customer service skills and communication skills and be comfortable dealing with customers daily. Must have the ability to communicate with various departments. Strong organization skills are required. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Other Qualifications Must be extremely thorough and detailed with pricing. Must take the extra precautions to ensure customers are being charged the correct prices. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Position requires heavy use of keyboard. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.