Customer Service Representative

Job Summary: A JPS Customer Service Representative will provide a world class commercial experience for our customers. Primary job functions will include but are not limited to providing product/services information, answering questions, quoting product lead-times & MOQ’s, pricing, entering PO’s, resolving emerging problems with accuracy and efficiency. Become intimately familiar with our product line and common customer concerns Learn the JPS AS400 Follow Standard Work as well other responsibilities that may be added to the role Answer customer questions, assist with order modifications, and resolve any customer issues / concerns in a friendly and professional manner Work with the internal team and customers to create and provide solutions Coordinate and work closely with the logistics team and shipping providers Keep detailed notes (organization is key!) of customer interactions, and provide follow up as needed Manage substantial amounts of incoming phone calls and emails Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with accounts through open, frequent and interactive communication Meet personal/customer service team sales targets Handle customer complaints, provide appropriate solutions and follow up to ensure resolution Participation in process improvement teams Maintain customer profile information Backup for CSR team when appropriate Follow JPS procedures, guidelines, and policies Requirements and skills A passion for providing outstanding customer service Come to work with a friendly and positive attitude Experience as a Customer Service Representative Strong communication, listening and phone skills Proficient in written communication Ability to adapt to fast paced environment and manage time effectively An adaptive learner and self-starter Prepared to handle a constant flow of emails / messages from customers and team members 2- or 4-year degree preferred Ability to work occasional overtime, as needed Requirements and skills A passion for providing outstanding customer service Come to work with a friendly and positive attitude Experience as a Customer Service Representative Strong communication, listening and phone skills Proficient in written communication Ability to adapt to fast paced environment and manage time effectively An adaptive learner and self-starter Prepared to handle a constant flow of emails / messages from customers and team members 2- or 4-year degree preferred Ability to work occasional overtime, as needed