Customer Service Representative

About Us: SWD Inc. opened for business in March 1980 with three employees in a 9,000 sq. ft. leased facility and began black oxiding, cleaning, and pickling operations with used equipment. In late 1980, the company began passivating stainless steel and in 1981 purchased Fastener Sorting Corporation. Today, a recognized leader in the Metal Finishing and Fastener Sorting fields, SWD Inc. has over 250 employees and runs three shifts per day in its 250,000 sq. ft. facility just west of Chicago in Addison, Illinois. Note: SWD is a Drug-Free workplace. All job offers are contingent on successful completion of a Background Check, Drug Screen, and Pre-Employment Physical. What We're Seeking: We are seeking a full-time Customer Service Representative. This position starts at $18.00 per hour depending on experience with reviews and potential increases at 60 days, 6 months, and 12 months. Responsibilities/Duties: Answer customer phone calls and requests for information within ten minutes. Let as few calls as possible go to voice mail Expedite delivery requests within established time constraints. Intermediate between customer and managers Handle inquiries regarding order status and shipping schedules for customer parts. Complete necessary paperwork: shipping notices, bills of lading and other records required for the successful handling and shipping of customer orders Enter and maintain "hot job" list and promise list. These schedules must be coordinated with department supervisors. Generate a “hot job" list for the next day. Work closely to establish production schedules to coordinate all activities related to the scribe duties Must coordinate special packaging and handling on such orders Prepare paperwork for any orders requiring immediate action by the quality control department, prior to "hot job" pick-ups Assure that certifications are complete before customer pick-up Back-up order entry when necessary (To be coordinated with operations manager and comptroller) Treat all customers fairly with no partiality Maintain a clean and safe work environment Practice safe work habits, following outlined policies and procedure Operate a Forklift Reviewing and comprehending Shop Orders Be aware of SWD Inc., company policy and procedures, including the quality system as defined by QS-9000 and ISO-14001 and outlined in the SWD Inc.’s quality and environmental systems policy and procedure manuals. Qualifications: Education/Work Experience Entry level position Manufacturing experience is a plus Basic reading, writing and math skills. Strong communication and listening skills. Ability to work in a fast-paced, high-speed environment Handle heavy equipment. Ability to work in a fast-paced, high-speed environment. Handle heavy equipment Ability to work independently and with a team. Physical stamina and strength Attention to detail What We Offer: Because Better People deserve Better Benefits. – Joining SWD means becoming part of a company that invests in your growth, your wellbeing, and your future. We proudly offer a comprehensive benefits package designed to support you at work and in life. Weekly Pay Every Friday 401(k) With Company Contributions 8 Paid Holidays PTO Starts Accruing On Day 1 Illinois Paid Leave Paid Parental Leave Medical, Dental & Vision Insurance Company‑Paid Life Insurance & EAP Fitness Reimbursement Tuition Reimbursement Referral Bonuses *Please Note: This role uses AI‑assisted tools in parts of the hiring process, as required to be disclosed under Illinois law.