Customer Service Representative
WNM Communications
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- Location
- Cliff, NM
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 13 days ago
Career path
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About the company
WNM Communications
Telecommunications · 11 to 50 employees
What you'll do
- Assist customers with service, billing, nonpayment, and account disconnection inquiries and problems.
- Respond to service requests, resolve billing problems, maintain subscriber records, and post customer payments to proper accounts.
What you need
- Working knowledge of order entry and billing systems is preferred.
- Working with computer terminals and other office equipment is required.
Key skills
order entrybilling systemscomputer terminalsoffice equipmentsafe work practices
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Read the full posting here
Customer Service Representative (CSR) Cliff, NM
JOB BRIEF AND QUALIFICATIONS
This position reports to the Director of Customer Experience. The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts.
Duties may be added or taken away at any time at Management Discretion.
Specifics to the Job:Employees normally work eight hours per day, however, additional hours may be required to meet needs of the business.
Working knowledge of order entry and billing systems (MACC) preferredWorking with computer terminals and other office equipment is required.Adheres to safe work practices.May require traveling out of town for training if necessary.
Job Type: Full-time
Shift:
8 hour Day shift