Customer Service Representative
ZO Skin Health
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Omaha, NE
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 8
- 12 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
ZO Skin Health
Pharmaceuticals · 201 to 500 employees
What you'll do
- Respond to questions related to product orders via telephone, email, online chat or in person
- Support the Customer Service email account
- Ensure customer account setup and order deadlines are met timely and accurately
- Field customer questions and complaints, escalating issues as appropriate
- Maintain customer accounts and records of customer interactions
- Partner with internal stakeholders regarding order and shipping details
- Maintain confidentiality of customer information
What you need
- Minimum of 2 years’ experience in customer service
- Excellent verbal and written communication skills, including active listening
- Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously
- Demonstrated service focus, problem solving, decision making and time management
- Strong willingness to learn and follow detailed instructions
- Must demonstrate proficiency with company systems within 90 days of hire
- Enterprise resources planning (ERP) and warehouse management systems (WMS) experience (preferred)
- Skincare, cosmeceutical or pharmaceutical industry experience (preferred)
Key skills
Verbal and written communicationActive listeningStrong computer skillsMicrosoft suiteProblem solvingDecision makingTime managementERPWMS
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The Customer Service Representative will provide exceptional customer service to ZO Skin Health customers, both internal and external.
Essential Duties and Responsibilities
Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
Ensure customer account setup and order deadlines are met timely and accurately.
Field customer questions and complaints, escalating issues as appropriate.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
Maintain confidentiality of customer information.
Job Qualifications
Minimum of 2 years’ experience in customer service.
Excellent verbal and written communication skills, including active listening.
Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
Demonstrated service focus, problem solving, decision making and time management.
Strong willingness to learn and follow detailed instructions.
Must demonstrate proficiency with company systems within 90 days of hire.
Preferred Qualifications
Enterprise resources planning (ERP) and warehouse management systems (WMS) experience.
Skincare, cosmeceutical or pharmaceutical industry experience.