Customer Service Specialist - Bohemia, NY or Ann Arbor, MI

The Customer Service Specialist executes order-to-cash processes, resolves customer and order-related issues through proactive communication, and maintains accurate customer and order information to ensure reliable fulfillment throughout the order lifecycle. Hybrid — 3 days in‑office per week What you will accomplish together with us: Process customer orders by ensuring accurate entry, timely updates, and compliant handling across ERP and CRM systems throughout the order lifecycle to support timely and accurate fulfillment. Resolve customer inquiries, complaints, commercial clarifications, and order-related issues, including delivery escalations and payment-related order blockers, by investigating the underlying cause and collaborating with Sales, Supply Chain, and Finance to coordinate appropriate follow-up and resolution. Monitor delivery dates, backorders, delays, returns, blocked orders, and shipment issues by identifying deviations, coordinating required activities, and proactively communicating impacts and available alternatives to customers. Maintain accurate customer, order, and contractual data and prepare standard operational and customer complaint reports by verifying data completeness and correcting identified discrepancies to support customer and commercial commitments. Follow all company policies, procedures, and relevant legal requirements, including Health and Safety rules and regulations. Other duties as assigned Travel up to 10% What will convince us: Completed commercial vocational training or comparable education 2+ years of experience in customer service, order processing, or order-to-cash operations Understanding of order-to-cash processes Service-oriented, detail-focused & structured collaborative working approach Strong coordination, communication & prioritization skills Fluent English; additional local languages are a plus Identification with our core values: Sustainability, Openness, Enjoyment Compensation for this position will be a base salary between 26.44/hourly and 38.46/hourly What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers