Customer Service Specialist
Malaa
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- Location
- Riyadh, United States
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 18
- 2 days ago
Career path
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About the company
Malaa
Financial services · 11 to 50 employees
What you'll do
- Fluency in both Arabic and English languages
- Excellent verbal and written communication skills with a focus on active listening
- Strong interpersonal skills to build rapport and trust with customers
- A positive and professional attitude with a commitment to exceeding expectations
- Proficiency in phone etiquette and effective communication styles
- A keen eye for detail and a knack for problem-solving
- The ability to work independently and as part of a team in a fast-paced environment
What you need
- Answer customer inquiries via phone, email, and other designated channels (in both Arabic and English)
- Effectively troubleshoot and resolve customer issues in a timely and professional manner
- Provide clear and concise explanations of products, services, and policies
- Proactively identify and address customer needs to exceed expectations
- Document customer interactions and maintain accurate records
- Continuously learn about our products and services to enhance your knowledge base
Key skills
Arabic and EnglishVerbal and written communicationInterpersonal skillsPhone etiquette
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Read the full posting here
In this role, you will be the first line of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You will be responsible for handling inquiries and resolving issues through various channels, all while fostering positive customer relationships.Key ResponsibilitiesAnswer customer inquiries via phone, email, and other designated channels (in both Arabic and English)Effectively troubleshoot and resolve customer issues in a timely and professional mannerProvide clear and concise explanations of products, services, and policiesProactively identify and address customer needs to exceed expectationsDocument customer interactions and maintain accurate recordsContinuously learn about our products and services to enhance your knowledge baseQualificationsFluency in both Arabic and English languagesExcellent verbal and written communication skills with a focus on active listeningStrong interpersonal skills to build rapport and trust with customersA positive and professional attitude with a commitment to exceeding expectationsProficiency in phone etiquette and effective communication stylesA keen eye for detail and a knack for problem-solvingThe ability to work independently and as part of a team in a fast-paced environmentNoneNone