Customer Service Specialist, Tier 2
Greenlight
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Atlanta, GA
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 20
- 2 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Greenlight
Financial services · 201 to 500 employees
What you'll do
- Assist customers over the phone and email with issues or questions
- Support customers with more complex issues that need deeper investigation and resolution
- Help customers with issues regarding the Greenlight card, mobile application and hardware devices
What you need
- Be passionate about helping customers
- Ensure customers are satisfied after every customer support interaction
Key skills
Customer supportPhoneEmailDeeper investigationResolution
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
We are seeking a Customer Support Specialist, Tier 2 to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card, mobile application and hardware devices. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.
This role will report to the Customer Service Manager. Our Tier 1 team handles initial customer interactions, and our Tier 2 team supports customers with more complex issues that need deeper investigation and resolution.
This role is open to candidates located in Atlanta, Georgia; Phoenix or Mesa, Arizona; and Tampa, Orlando, or Jacksonville, Florida.