Customer Service Technician

Gritter Francona

Louisiana, United StatesRemote onlyFull time

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Location: Louisiana, United States
Work style: Remote only
Job type: Full time
Posted: Oct 30; 1 day ago

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About the company

Gritter Francona

Information Technology & Services · 51 to 200 employees

Gritter Francona is a Service Disabled Veteran Owned Small Business (SDVOSB) providing specialized Business and IT Solutions to the government.

"The specialized skills Veterans possess are enhanced by the integrity and passion they inject into each professional interaction and work product. This invaluable blend of know-how and commitment is ingrained in Gritter Francona’s services, as we work to serve our clients in the same manner we served our country. That is The Veteran Edge." - Cory Gritter, Founder & CEO

Gritter Francona on LinkedIn

What you'll do

The Customer Service Technician will respond to technical issues escalated by customers and act as a liaison between operations, the client, and engineering teams.
They are responsible for managing triage calls and documenting work-arounds and solutions for end users.

What you need

Candidates must have a high school diploma or GED and experience with technical problem solving and debugging.
The role requires the ability to work in a high-pressure, team-oriented environment and availability for extended core hours.
Education: a high school diploma

Key skills

Customer ServiceTechnical SupportProblem SolvingDebuggingTriageCommunicationDocumentationAgile MethodologyTeamworkTime ManagementTechnical Troubleshooting

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Perks

Health Care Plan
Medical Insurance
Dental Insurance
Vision Insurance
Retirement Plan
401k
IRA
Life Insurance
Paid Time Off
Vacation
Sick Leave
Public Holidays
Short Term Disability
Long Term Disability
Training & Development

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Read the full posting here

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team. Will need to be available for extended Core Hours Support which includes: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays. High school diploma or GED Experience with problem solving, debugging, and providing solutions to technical issues Ability to prioritize and execute tasks in a high-pressure environment. Experience working within a team-oriented, collaborative, agile environment. Highly self-motivated and directed with the ability to manage multi-discipline triage calls. Experience documenting and communicating work-a-rounds and solutions clearly Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development