Customer Solutions Specialist - Level 1
Wespath
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- Pay
- $58K
- a year
- Location
- Glenview, IL
- Work style
- Hybrid
- 2 days in office
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
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About the company
Wespath
Financial services · 201 to 500 employees
Serving The United Methodist Church for over a century; Wespath and its subsidiaries maintain one of the largest faith-based pension funds in the world, serving more than 100,000 active and retired clergy and lay employees of the Church.
What you'll do
- Learn multiple, complex benefit plans to provide first call resolution to participants and their approved associates.
- Help participants understand benefits, get process updates, access systems, complete self-service tasks, and secure accounts.
What you need
- Must be able to work in the office on Tuesdays and Wednesdays, and other days as needed.
Key skills
Customer serviceProcess orientedUtilizing multiple systems
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Perks
- dental
- vision
- well-being benefits
- retirement plan
- PTO
See full description on company page, apply now
Read the full posting here
Wespath recognized as a 2026 Chicago’s Best and
Brightest Companies to Work For® and a 2026 National Best and Brightest
Companies to Work For®, is seeking a customer-focused individual to join our
award-winning organization as a Customer Solutions Specialist in our Customer
Service department.
Serving The United Methodist Church for over a
century; Wespath and its subsidiaries maintain one of the largest faith-based
pension funds in the world, serving more than 100,000 active and retired clergy
and lay employees of the Church. Wespath is an Equal Opportunity Employer that
is committed to a diverse and inclusive company culture and does not
discriminate against applicants and employees because of disability, sex, race,
gender identity, sexual orientation, religion, national origin, age, veteran status,
or any other protected status under the law.
In this hourly position you’ll learn multiple, complex
benefit plans (mostly retirement benefits) to provide first call resolution to
participants, and their approved associates. Calls can vary from helping
participants understand their benefits, get updates on current benefit
processes, access systems, or complete self-service tasks. You’ll also be
responsible for securing accounts before assisting the participant. Individuals
who excel in this role:
Want to not only know what the correct answer is but why it’s the correct answer.Are process oriented.Are comfortable utilizing multiple systems at the same time.Have a customer service heart. Compensation and Benefits for the
Customer Solutions Specialist:
Starting at $58,000.00 annually + an incentive opportunityMedical, dental, vision and well-being benefits from our HealthFlex on day one!8% employer contribution to retirement plan with an additional match up to 2% on day one!17 days of PTO + 12 paid holidaysHybrid work environment (office is located in Glenview, IL; Need to be able to be in the office on Tuesdays and Wednesdays, and other days as needed.)Free financial planning assistance from EYPaid parental leaveTuition reimbursement and other development opportunities #LI-Hybrid #LI-JR1