Customer Success Engineer - Digital Production Solutions
NOV
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- Location
- Tulsa, OK
- Job type
- Full time
- Posted
- Nov 3
- 1 day ago
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Career path
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About the company
NOV
Oil & energy · 10,001+ employees
What you'll do
- The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
- The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
- The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
What you need
- Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
- Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
- Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
- Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
- Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
- Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
- Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
- Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
- Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.
Key skills
Customer ownershipTechnical curiosityProduction and artificial-lift operations
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Read the full posting here
The Customer Success Engineer is a customer-facing technical role supporting Digital Production Solutions, with primary responsibility for the Max Production product line. The role helps operators move from a connected production asset to a dependable, adopted workflow that improves visibility, decision-making, response time, and operational consistency.
The first CSE should bring meaningful experience in at least one of two areas: production and artificial-lift operations, or digital, automation, data, and industrial software. The role does not require one person to be an expert in every area. It requires strong customer ownership, technical curiosity, the ability to learn across disciplines, and the judgment to connect customers with the right NOV specialists.