Customer Support Specialist

Steno

United StatesRemote onlyFull time

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Location: United States
Work style: Remote only
Job type: Full time
Posted: Oct 22; 1 day ago

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About the company

Steno

Law Practice · 501 to 1,000 employees

Steno offers exceptional court reporting services combined with best-in-class technology and deferred payment options. Steno was built by tech and legal experts who saw a need for a better experience. We remove financial and technical hurdles so you can focus on the case. From creating bespoke solutions for your technical needs to providing deferred payment options, Steno is revolutionizing the way court reporting is done.

Signature Offerings: Steno Connect is our signature remote litigation platform that’s setting a new industry standard. It combines state-of-the-art videoconferencing with seamless exhibit handling, along with numerous details that are made to meet specific legal needs.

DelayPay empowers you to take all the depositions you need and pay nothing upfront. Non-recourse deferred payment available in select markets.

Bespoke solutions for large scale litigation available. As an attorney, your time is the most valuable thing you have. It shouldn't be wasted on work we can handle for you.

Do you want to join the Winning Team? Our team is incredibly diverse and a unique blend of backgrounds in law, technology, operations, and finance.

Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant. Check out these opportunities to join our team: https://steno.com/careers

Steno on LinkedIn

What you'll do

Handle inbound calls and support tickets professionally and promptly, resolving client issues with clear communication and minimal back-and-forth.
Coordinate with Account Management, Scheduling, Billing, Production, and other teams, follow established workflows and escalation paths, and contribute to the team knowledge base.

What you need

Previous experience speaking with customers by phone is required, along with strong written and verbal communication skills and the ability to remain composed under pressure.
Candidates should be comfortable working remotely and using tools such as Zendesk, Slack, and Guru while managing competing priorities.

Key skills

Phone-Based Customer SupportWritten CommunicationVerbal CommunicationProblem-SolvingComposure Under PressurePrioritizationClient ServiceTicket ManagementCross-Functional CollaborationEscalation ManagementWorkflow AdherenceKnowledge Base Contribution

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Read the full posting here

Why the Customer Support Team at Steno Is Different Front line of the business – The team ensuring every inbound call and support ticket is handled with professionalism, speed, and care, because client experience is everything Hospitality mindset, every interaction – We don't just close tickets; we solve problems, communicate clearly, and make clients feel taken care of from first contact to resolution Cross-functional and collaborative – Partners closely with Account Management, Scheduling, Billing, Production, and others to resolve client issues efficiently and without unnecessary back-and-forth Built for action-oriented problem-solvers – You'll manage competing priorities across phone and ticket queues while following established workflows and contributing to a stronger, smarter team knowledge base You'll crush this role if you have experience providing phone-based customer support and are comfortable working remotely. You have strong written and verbal communication skills, can stay composed under pressure, and are comfortable working across tools like Zendesk, Slack, and Guru—all while following escalation paths and resolving issues with as little back-and-forth as possible. Previous experience speaking with customers on the phone is required. In this role, you will cover Monday-Friday, 10:30 am-7 pm PT. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.