Customs Clearance Coordinator - Lumber Team (Remote)

Position Summary Know your way around softwood lumber entries? We’re looking for an experienced Customs Clearance Coordinator to join our Lumber Team and keep cross-border lumber shipments moving. The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately and efficiently, in compliance with all U.S. Customs regulations. You’ll join our dedicated Lumber Team, supporting importers in one of A & A’s core specialties. This position works independently to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service. This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service. Why You’ll Love Working at A & A: We’ve been clearing goods across the border since 1979. We’re still not your typical customs broker, and we like it that way. Our team works remotely across Canada and the US. We chose remote work because our people asked for it, and we kept it because it works. You get the flexibility to do great work from home without a commute. You also get a team that’s only a Slack message or a call away when a shipment gets tricky. We put real money into tools that take busywork off your plate and leave you more time for the work that needs an expert: getting the classification right, solving a hold, and helping a client get their goods moving. What we offer: Remote work from most US locations Competitive pay and full benefits: medical, dental, vision, and a 401k Perks you won’t find everywhere: Honeymoon Hi-5 paid leave, tuition reimbursement, and a bonus for obtaining industry certifications Recognition for strong work through merit increases and profit sharing Our four values guide how we work: Serve With Enthusiasm, Make It Happen, Play as a Team, and Learn & Grow. We believe great client service starts with a team that feels supported, so that’s where we invest first. Key Responsibilities: Review shipment documentation and prepare U.S. customs release entries for processing Classify goods under the Harmonized Tariff Schedule (HTSUS) accurately and consistently Communicate with clients to clear shipments, provide status updates, and resolve documentation issues or customs holds Ensure every shipment is released, classified, and billed accurately and on time Respond to general inquiries professionally by phone, email, and internal channels Prepare all import documentation in compliance with U.S. Customs and Border Protection regulations Maintain working knowledge of ports of entry across the U.S. and Canada Support other operational tasks as needed Performance Expectations: Meet or exceed set department clearance KPIs Qualifications: Required: Previous customs entry release experience Experience processing entries across multiple modes (highway, rail, air, ocean) Strong accuracy and ability to handle large volumes of work under deadlines Ability to work independently and manage your own workload Strong customer service and communication skills Preferred: Experience with Softwood Lumber Entries CCS designation or Licensed Customs Broker (LCB) certification Experience working with Partner Government Agencies (e.g., FDA, USDA) Additional Information A & A Customs Brokers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.