Dealer Services Operations Specialist

SUMMARY The Dealer Services Operations Specialist is responsible for supporting all functions related to NSCC and Dealer operations. KEY ACCOUNTABILITIES OPERATIONAL DUTIES Monitors reports and files to ensure successful posting of transactions. Coordinates settlement of NSCC transactions with Financial Control Team. Resolves and communicates status of failed trades. Processes dividends. Runs commission payment jobs and supports broker dealer inquiries about commission payments. Supports dealer-related file transmissions. SYSTEM AND DATABASE DUTIES Monitors Blue Sky database against shareholder transaction activity; coordinates registrations with Blue Sky administrators, and updates shareholder recordkeeping system to keep permits current. Processes dealer, branch, and rep updates on shareholder recordkeeping system as requested by broker dealers. Coordinates dealer agreement changes. REPORTING Retrieves and processes system-generated reports as requested by clients and broker dealers. Occasionally manipulates and filters data in Excel reports to accommodate unique client data requests or to efficiently address operational issues. WORKING RELATIONSHIPS Supports broker dealer contact with pricing issues, transaction settlement questions, trade corrections, and other miscellaneous operational items. Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc. May perform other duties as required and assigned. EDUCATION AND EXPERIENCE Bachelor’s degree in business administration or related field. Experience within the mutual fund industry. Equivalent education and experience will be considered. KNOWLEDGE Mutual fund transfer agent operations. Microsoft Office Suite. Adobe Acrobat. SKILLS AND ABILITIES Troubleshoots issues utilizing creative and critical thinking skills. Multitasking, analytical, critical thinking, and organizational skills. Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. Demonstrates personal integrity, responsibility, and accountability. Effectively uses resources such as time and information in conjunction with associates. Participates in solving problems and making decisions. Presents and expresses ideas and information, written and oral, clearly, and concisely. Actively listens to others to achieve understanding and supports an open exchange of ideas and information. Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations. Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.