Dental Insurance/Treatment Coordinator

POSITION SUMMARY We are seeking a experienced Dental Insurance/Treatment Coordinator to connect and build trust with patients. Review pretreatment estimates, explain balances, and collect payments. This person also assists with financial planning, is familiar with working with 3-party financing, insurance verification, batch claims, post payments, handle insurance claims that have been rejected, and scheduling patients based on planned treatment ABOUT Our Dental office is a caring, team-oriented private practice dedicated to providing exceptional patient care. We pride ourselves on being a digital and paperless operation, utilizing the latest technologies to make our work efficient and effective. We are passionate about creating a environment where our team members can grow, reach their full potential. JOB DUTIES Insurance coordinator: will accurately prepare, submit, and tracking insurance claims, reviewing EOBs, posting payments and adjustments, and maintaining precise financial records. The coordinator follows up on unpaid claims and patient balances, resubmits or appeals denied claims when needed, and clearly explains insurance benefits and financial options to patients. They also collaborate with clinical and front office staff to ensure accurate coding and billing, while providing regular updates to management on insurance collections and outstanding claims Treatment coordinator: Manage the scheduling of patient appointments to maximize the dentist’s time and reduce patient wait times Build and maintain strong relationships with patients by providing empathetic support, answering their questions, and addressing any concerns Utilize the practice’s digital tools and paperless systems to improve accuracy in patient records, streamline workflow, and ensure timely and effective communication with patients and the dental team Clear communication and ensuring that all team members are aligned on patient care plans and treatment schedules update knowledge of dental procedures, insurance policies, and financial options, applying this expertise to enhance the quality of patient care and improve operational efficiency Ensure all patient records, treatment plans, and financial details are meticulously documented and updated KEY COMPETENCIES Ability to communicate clearly, and professionally both verbally and in writing. Demonstrated commitment to understanding and meeting the needs of customers. Strong ability to work collaboratively with internal teams to align efforts and achieve common goals. Understanding of dental insurance processes, third-party financing options, and financial planning to assist patients with their financial responsibilities and payment arrangements. Competency in using digital and paperless systems, dental software, and other relevant technologies to manage patient records, appointments, and treatment plans COMPENSATION Hourly competitive pay, $25.00+DOE BENEFITS Health insurance Bonus structure PTO/Sick pay HOURS Monday-Thursday 8am-5pm If you are energetic, willing to learn, and seeking a position with room for advancement, send your resume to [email protected] We look forward to your application!