Dental Lab Customer Service Representative (Buena Park, CA)

Key Responsibilities Respond to inquiries from dental clinics via phone, email, and messaging platforms; manage all case-related communication professionally and promptly Receive and review incoming work orders, log cases into the system, and track case progress from intake to delivery Confirm and adjust delivery deadlines; handle remake requests and coordinate urgent or rush cases Confirm shipping and receipt of impressions, models, and finished restorations; coordinate with courier and delivery services Relay dentists' requests including shade selections and design revisions to lab technicians; communicate technician feedback back to clients Serve as the first point of contact for complaints and remake requests; coordinate internally to resolve issues in a timely and professional manner Maintain case records, organize basic invoicing information, and perform accurate data entry Respond to inquiries from prospective clients and maintain strong relationships with existing accounts Qualifications Prior work experience at a dental laboratory required Minimum 1 year of experience in customer service or administrative support Strong and courteous phone and email communication skills Comfortable with basic office software including Excel and document preparation tools Detail-oriented with strong scheduling and multitasking ability Working knowledge of basic dental restoration terminology (crowns, bridges, implants, etc.) Experience working at a dental clinic preferred In-depth understanding of the dental restoration fabrication process preferred Experience with CAD/CAM-related case management systems preferred Sales or customer support experience in a related industry (dental materials, medical devices, etc.) preferred Compensation & Benefits Hourly Pay: $23-$30 Medical, Dental & Vision Insurance coverage for you and your family Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored Disability Insurance: Short-term and long-term disability, 100% company-sponsored 401(k) Plan: Company match up to 5% of salary Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year Birthday PTO: One paid day off on your birthday Paid Holidays: 10 paid holidays per year ABOUT COMPANY Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.