Deskside Support Technician - Indianapolis, IN
Golden Star Technology
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- Location
- Indianapolis, IN
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
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Career path
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About the company
Golden Star Technology
Computer hardware · 51 to 200 employees
What you'll do
- Provide Level I support for Network/LAN/Telephony
- Request accounts and access for new users
- Install standard image for new and re-image systems, perform data conversion
- Terminate, dispose of, and relocate assets as needed
- Provide parts and labor for computer and related-device services
- Provide IMAC services for desktops, laptops, and related devices
- Manage, create, and monitor service request tickets to meet SLA requirements
- Coordinate with next Level support for any open issues
What you need
- IT Desk Side support experience
- Strong verbal and written communication
- Willingness to work flexible hours if needed
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Job Description:
Level I support for Network/LAN/Telephony
Request accounts and access for new users
Install standard image for new and re-image systems, perform data conversion
Terminate, dispose of, and relocate assets as needed
Provide parts and labor for all services required for computers, and other
Related devices for both in-warranty and out-of-warranty issues
Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other
Related Devices
Manage Service Request to meet the SLA requirement
Coordinate with next Level support for any open issues
Create service tickets for service tracking
Monitor service request tickets
Job Requirements:
Willingness to work flexible hours if needed
IT Desk Side support experience
Strong verbal and written communication