Desktop Support Technician
All Lines Technology
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- Location
- Cranberry Township, PA
- Work style
- On-site
- Posted
- Nov 7
- 1 day ago
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About the company
All Lines Technology
Information technology and services · 201 to 500 employees
What you'll do
- Analyze, diagnose, and resolve complex workstation, operating system, application, and peripheral issues
- Provide advanced troubleshooting for networked hardware and software products
- Document incidents, resolutions, and asset management activities
- Support hardware and software upgrades, implementations, and technology rollouts
- Maintain and administer the corporate mobile device and cellular account
- Support and maintain software management, deployment, and patch management systems
- Support, maintain, upgrade, and troubleshoot multimedia and conference room systems
- Develop automated technology solutions using scripting tools such as PowerShell
What you need
- Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience
- Strong analytical and problem-solving abilities
- Advanced written and verbal communication skills
- Strong customer service orientation
Key skills
PC repair and configurationMicrosoft Windows operating systemsMicrosoft Office applicationsSoftware deployment toolsSCCMTCP/IP networking conceptsWindows networking and securityPowerShellAnalytical and problem-solving abilitiesCustomer service orientation
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Read the full posting here
All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.
End User & Technical Support
Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
Ensure timely resolution of service tickets in alignment with departmental service level expectations.
Support hardware and software upgrades, system implementations, and technology rollouts.
Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
Provide on-site and remote support for conference room technologies and executive presentations as needed.
Automation & Continuous Improvement
Develop and implement automated technology solutions using scripting tools such as PowerShell.
Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
Analyze support data trends to recommend proactive solutions.
Training & Leadership
Develop and deliver end-user training materials and sessions as required.
Mentor junior support technicians and provide technical guidance.
Collaborate with IT team members to ensure consistent service standards and knowledge sharing.
What You Bring
Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
Advanced knowledge of:
PC repair and configuration
Microsoft Windows operating systems
Microsoft Office applications
Software deployment tools (SCCM or similar platforms)
Intermediate knowledge of:
TCP/IP networking concepts
Windows networking and security
Strong analytical and problem-solving abilities.
Advanced written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation.
Ability to work independently and collaboratively within a team.