Diagnostic Laboratory Operations Coordinator, Biomedical & Diagnostic Sciences, College of Veterinary Medicine: UTIA
University of Tennessee Health Science Center
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- Location
- Knoxville, TN
- Job type
- Full time
- Posted
- Oct 26
- 2 days ago
Career path
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About the company
University of Tennessee Health Science Center
Higher education · 1,001 to 5,000 employees
What you'll do
- Coordinate specimen transportation services
- Manage laboratory intake and send-out testing processes
- Support client access to diagnostic services
- Facilitate communication among referring veterinarians, clients, laboratory personnel, and anatomic pathology staff
- Ensure accurate specimen handling and chain-of-custody documentation
- Ensure compliance with biosafety standards
What you need
- Education:
- High school diploma or GED
- Experience:
- Two years of experience in a veterinary medical practice, human healthcare setting, pharmacy, diagnostic laboratory, logistics environment, or related healthcare support operation.
- Knowledge, Skills, Abilities:
- Knowledge of specimen handling, transportation, and chain-of-custody procedures.
- Knowledge of laboratory safety, biosafety, and infection control practices.
- Knowledge of customer service principles and practices.
- Knowledge of medical and veterinary terminology.
- Knowledge of records management and data entry procedures.
- Skill in verbal and written communication.
- Skill in providing professional customer service.
- Skill in organizing and prioritizing multiple assignments in a fast-paced environment.
- Skill in utilizing computer software, database systems, and laboratory information systems.
- Skill in identifying and resolving operational issues.
- Ability to maintain a high level of accuracy and attention to detail.
- Ability to coordinate multiple activities and competing priorities simultaneously.
- Ability to interpret and apply policies, procedures, and regulatory requirements.
- Ability to establish and maintain effective working relationships with a diverse customer base.
- Ability to work independently while exercising sound judgment.
- Ability to maintain confidentiality and safeguard sensitive information.
- Ability to communicate effectively in emotionally sensitive situations.
- Associate’s degree in Veterinary Technology, Medical Technology, Biology, Healthcare Administration, or a related scientific or healthcare field.
- Experience working in a veterinary diagnostic laboratory.
- Experience with laboratory information management systems.
- Experience coordinating shipping, courier services, or operational logistics.
- Experience providing customer service to veterinary clients or healthcare customers.
- Familiarity with veterinary diagnostic laboratory operations.
- Familiarity with laboratory information management systems (LIMS) or electronic medical records.
- Experience supporting shipping, logistics, transportation, or specimen management processes.
- Experience working within a veterinary teaching hospital, diagnostic laboratory, medical practice, or healthcare environment.
- Experience with customer-facing service operations.
- Knoxville, Tennessee
- On-Site
- UT market range: 06
- Anticipated hiring range: $45K-$55K
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
- Resume
- Cover Letter
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Read the full posting here
The College of Veterinary Medicine invites applicants to apply for the position of Diagnostic Laboratory Operations Coordinator, located within the Biomedical and Diagnostic Sciences department. The Diagnostic Laboratory Operations Coordinator provides operational, logistical, and customer service support for Diagnostic Laboratory Services (DLS) within the University of Tennessee College of Veterinary Medicine. This position coordinates specimen transportation services, manages laboratory intake and send-out testing processes, supports client access to diagnostic services, and facilitates communication among referring veterinarians, clients, laboratory personnel, and anatomic pathology staff. The position ensures accurate specimen handling, chain-of-custody documentation, compliance with biosafety standards, and efficient delivery of veterinary diagnostic laboratory services.