Digital Service Technician

JOB SUMMARY The Digital Service Technician installs new products and trains customers in the product uses, safety, press operation, best practices, and maintenance. Provides technical service to maximize press up-time and press utilization. Provides planned preventative maintenance and support per the terms of service contract or work order guidelines. Location: Mark Andy Global Headquarters, Chesterfield, Missouri. What We Do Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation. Come for the opportunity. Stay for your career! To learn more about Mark Andy, please visit: https://www.markandy.com/. What We Offer: A Career with Mark Andy, Inc offers competitive compensation and comprehensive benefits, which include: Medical, Dental, & Vision Insurance Plans 401(k) Retirement Savings Plan with significant company match (9)Paid Holidays, Paid Vacation, (3) Floating Holidays & Sick Time Employee Assistance Program Short-term and Long-term Disability Life and AD&D Insurance Tuition Assistance Incentive Plans KEY RESPONSIBLITIES Install, commission, and validate Mark Andy equipment at customer sites. Support equipment relocation, deinstallation, reinstallation, and production validation activities. Utilize PLC controls, servo drives, motors, multimeters, micrometers, and diagnostic software to resolve technical issues. Diagnose and repair electrical, mechanical, pneumatic, software, hardware, and printing-related issues. Troubleshoot equipment both onsite and remotely to minimize customer downtime. Perform preventive maintenance and recommend solutions to improve equipment reliability and performance. Provide recommendations for replacement parts, upgrades, maintenance programs, and service contracts. Train customers in safe operation, maintenance procedures, and equipment best practices. Document service activities, maintenance reports, work orders, expense reports, and installation feedback accurately. Deliver exceptional customer service while building strong relationships with operators, managers, and executives. Collaborate with engineering and support teams to resolve complex technical issues and improve product performance. Demonstrate strong troubleshooting, problem-solving, organizational, and communication skills. Operate independently in field service environments while maintaining a high level of professionalism. Weekly travel across the United States and Canada, as well as opportunities to travel internationally. SKILLS/ABILITIES High School Diploma and Trade School Degree or Electrical and Mechanical training preferred. Excellent customer service skills. Able to speak with customers of all levels (from CEOs to Press Operators). Advanced ability to read and interpret wiring diagrams. Advanced knowledge of pneumatic diagrams; servo motors, drives and controls. Preference will be given to candidates in Missouri / Saint Louis area with direct experience installing and troubleshooting digital high-definition printing presses. These issues can include mechanical, electrical, pneumatic, network, software, and hardware relevant to overall press control, print issues and digital printing. Knowledge of digital ink jet printing systems (heads, inking systems, alignments, software controls, etc.), offset or direct flexo field experience strongly preferred. Ability to maintain expense reports and track receipts to submit weekly for reimbursement. Ability to travel 100% of the time. Mark Andy puts priority on having our technicians at home on the weekends but travelling Monday through Friday most often will be out of the technician’s home area. PHYSICAL DEMANDS Regularly required to sit, stand, bend, reach, climb, stoop, kneel, crawl, and move about facilities. Work typically requires the use of PPE. Work is regularly performed on the production floor. Frequent lifting up to 50 pounds. WORK ENVIRONMENT Moderate to frequent exposure to shop environment; may be exposed to dust, odors, oils, fumes, chemicals, noise and moving parts. Work typically requires the usage of PPE and can require work on the facility’s production floor or customer’s production environment. Mark Andy Inc. is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.