Dispatcher - afternoon shift 11am-7pm shift M-F

Full time Dispatcher positions working on site in Whitmore Lake, MIrn2 positions available shifts are Monday - Friday. 11am-7pm or 2pm-10pm.rnWant to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit !rnJoin People\'s Express Inc.rnWe are seeking a detail-oriented Reservationist to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.rnResponsibilities:rnrnTake a trip request and repeat it back to the client for confirmationrnDetermine the number of passengers to be transportedrnMinimize the amount a client is placed on holdrnrn- Handle incoming reservation requests and inquiries promptly and professionally- Communicate effectively with drivers, dispatchers, and customers to ensure timely service- Maintain accurate records of reservations, routes, and fleet status- Collaborate with the logistics team to streamline operations- Utilize Routing Box Software for reservation trackingrnClients:rnrnCommunicate information on when the trip is scheduled, if a trip cannot be reserved at the desire time, put the client in our dispatch informational list and try to negotiate an alternative time.rnInform the customer of the drop off windowrnUnderstand all People\'s Express service areas and how to put fares in correctly.rnInsure that all clients understand our policies when booking certain tripsrnrnCustomer Service:rnrnExpress our mission and values to the publicrnServe as a representative of People\'s Express, Inc.rnFollow up phone calls with all clients for tripsrnProgram arrivals in scheduling software no earlier than 30 minute prior to appointment or desired arrival timernrnExperience:rn- Prior experience in reservations, customer service or call center required- Strong communication skills and phone etiquette- Knowledge of dispatching procedures and logistics operations- Experience with Routing Box or similar medical scheduling softwarern- 2+ years working in dispatching is requiredrn- 1+ years in customer service is requiredrnExperience in transportation is requiredrnComputer literate and proficient in EXCEL, WORD other MS softwarernPreferred SkillsrnEffective CommunicatorrnCritical thinking skillsrnAbility to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilitiesrnOrganizational and time management skills to effectively manage multiple services and schedulesrnPerform well at stressful times and high paced environment as well as multitask efficientlyrnKeep management informed of the status and informs of any significant issues on a timely basisrnTeam Player who can work well with all employeesrnAbility to establish priorities and work independently with general oversight from supervisorrnThis position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.rnrnrnrnJob Type: Full-timernrnrnPay: $17.00 - $17.50 per hourrnrnrnBenefits:rnrnrn401(k)rnDental insurancernHealth insurancernPaid time offrnVision insurancernrnrnSchedule:rnrnrnMonday to FridayrnrnrnrnrnWork Location: In person