Dispatcher - AGH - Full Time
Highmark Health
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- Location
- Pittsburgh, PA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 23
- 1 day ago
Career path
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About the company
Highmark Health
Hospital & health care · 10,001+ employees
What you'll do
- Dispatch support services personnel for appropriate department requests
- Ensure resolution for the customer's request and notify supervision of potential problems
- Perform accurate telephone procedures and proper interactions with all customers
- Monitor all systems to reach five minute response time
- Enter data using various systems to communicate information to necessary personnel
- Adhere to hospital and regulatory agency policies, procedures, rules and regulations
- Use proper body mechanics
What you need
- Proficiency in the utilization of computer software
- High degree of problem solving and decision making tools
- Strong organizational skills to maintain working relationships
- Ability to maintain the highest measure of confidentiality
- Accurately performs accounting skills when dealing with money required
Key skills
Problem solvingDecision makingStrong organizational skillsConfidentialityAccounting skills
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Read the full posting here
Company :
Allegheny Health Network Job Description :
GENERAL OVERVIEW
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
ESSENTIAL RESPONSIBILITIES
Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
Enters data, using various systems, to communicate information to necessary personnel. (20%)
Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
Uses proper body mechanics. (10%)
Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
Proficiency in the utilization of computer software.
High degree of problem solving and decision making tools
Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
Ability to maintain the highest measure of confidentiality
Accurately performs accounting skills when dealing with money required
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice