Dispatcher
Frank's Mr. Plumber
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- Pay
- $20 to $25
- an hour
- Location
- Tonawanda, NY
- Job type
- Full time
- Posted
- Oct 26
- 2 days ago
Career path
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About the company
Frank's Mr. Plumber
Construction · 51 to 200 employees
What you'll do
- Evaluate customer calls and match the right technician to every job.
- Coordinate technicians, communicate with customers, record service call results, and help meet revenue and sold-hour goals.
What you need
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Key skills
Customer serviceIT competentGood typistPhone systemsHighly organizedFollow-through abilitiesVerbal and written communicationsBuild trustDiffuse conflict
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Perks
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- 401k Plan with Company Match
- Paid time off
- Paid holidays
See full description on company page, apply now
Read the full posting here
Who We Are
Our company is looking for an experienced Service Dispatcher to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose The Friendly Mr. Plumber
Competitive pay – $20-$25/hr. DOE
Benefits – we offer medical insurance with employer contribution, dental insurance, vision insurance, life insurance, short-term disability, and other additional supplemental insurances.
401k Plan with Company Match
Work life balance – Paid time off, paid holidays, full time Monday- Friday hours, casual work environment.
On-the-job training.
The Big Task
This position will evaluate customer calls and match the right technician to every job.
Key Tasks
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.
Desired Skills and Experience
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about The Friendly Mr. Plumber by visiting www.callmrplumber.com When you're ready, please apply for this position directly on Indeed.
Equal Opportunity Employer