Drain & Plumbing Technician

Drain & Plumbing Technician Who we are: With a focus on deeply rooted values, we have an unwavering desire to add value to the community and make dreams come true for our staff! American Rooter & Drain is a Veteran-Owned and operated company whose mission is to provide permanent solutions with reliable and efficient plumbing, drain cleaning & HVAC services to our customers. Job Description: Our Drain & Plumbing Technicians are an integral part of our business. In this role, you will have the opportunity to learn and develop your plumbing skills while actively engaging with customers to identify repair and replacement opportunities. If you have a willingness to help customers, a passion to learn, grow and make more of yourself, we encourage you to apply. Responsibilities: Drain Diagnosis and Basic Repairs: Assist experienced technicians in diagnosing and resolving common drain-related issues in residential and commercial settings. Learn and perform basic repairs and installations. Engage with customers: Assess their plumbing needs and provide information about available services. Collaborate with experienced technicians and service team members to identify potential repair and replacement opportunities and provide permanent solutions to plumbing problems. Actively listen to customer needs, gather information, and assist with scheduling and coordinating service appointments. Documentation and Reporting: Maintain accurate documentation of customer interactions, services provided, and work completed. Assist in generating reports on daily activities, customer feedback, and job progress to support business growth strategies. Continuous Learning: Take part in training programs and on-the-job learning opportunities to enhance your plumbing knowledge and skills. Stay updated on plumbing industry trends, technologies, and products. Requirements: Basic Plumbing Knowledge: Familiarity with basic plumbing principles can be taught but is preferred to have basics down already. Willingness to learn and develop technical skills under the guidance of experienced technicians. Aptitude for Communication: Strong interpersonal and communication skills to effectively engage with customers. Eagerness to communication techniques and assist in promoting plumbing services in conjunction with a supervisor. Customer Service Focus: Friendly and customer-oriented approach with a desire to provide exceptional service. Ability to handle customer inquiries and concerns professionally and promptly. Time Management and Organization: Good organizational skills with the ability to prioritize tasks and manage time effectively. Adaptability to work in a fast-paced environment and handle multiple assignments. Valid Driver's License: Possession of a valid driver's license and a clean driving record may be required for travel to customer locations. If you are looking to start your career in the plumbing industry, are customer-service oriented, we invite you to apply. Join our team and gain valuable experience while contributing to our commitment to providing top-quality plumbing services and exceeding customer expectations. Paid training at $20/hr. Possible for commissions and bonuses after training. Job Type: Full-time Pay: Up to $80,000.00 per year Benefits: Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Schedule: 10-hour shift Monday to Friday Rotating weekends Supplemental Pay: Bonus opportunities Commission & Bonus pay Work Location: In person Background Check Authorization By signing this form, you authorize American Rooter & Drain to conduct a criminal background check. This check will include verification of your identity, address history, and any criminal records. The findings of this background check may affect your eligibility for employment with American Rooter & Drain. Your signature below confirms that the information provided is truthful and accurate. Drug Screening Disclaimer American Rooter & Drain is committed to maintaining a safe and drug-free workplace. As part of our hiring process, all candidates are required to undergo a drug screening test. This test will check for the presence of illegal substances and may include testing for prescription medications that could impair your ability to perform your job duties safely. By signing this form, you consent to the drug screening and understand that a positive result may disqualify you from employment with American Rooter & Drain.