EdPlus Enrollment Coordinator

Job Profile: Student Support Specialist 1 Job Family: Student Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates. Job Description: Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Curious about what it’s like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel . We’re seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts. Essential Duties: Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts. Coordinate with other departments for additional relationship building, coaching, and enrollment support. Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional communication, and providing support throughout enrollment. Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary. Continuously innovate and identify process improvements to better the students’ experiences every day. Maintain a positive, “How can I help?” attitude. Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished. Assume or coordinate other duties or projects as assigned or directed. Desired Qualifications: Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained). Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience. Demonstrated knowledge of Salesforce. Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment. Demonstrated ability to establish and maintain effective working relationships. Demonstrated superior skill in both verbal and written communication. Salary & Benefits: $42,400 - $47,000 per year; DOE The target salary for this position is $45,000 per year. ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents and spouse.) Discounts Working Environment: ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. Department Statement: As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. ASU EdPlus Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub . To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.