Electrical Quality Specialist (Engineer)

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Quality Lead __ The work model for the role is: Onsite, Richmond, VA Your role and responsibilities: As a customer Electrical Quality Specialist (Engineer) , you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a changing environment. You will be mainly accountable for: Maintain strict adherence to electrical safety standards during equipment operations, ensuring the safety and well-being of both self and team members; Collaborate closely with field project, service, process quality and engineering teams to implement timely containment and corrective actions. Conduct thorough analysis of customer-returned defective products and prepare comprehensive 8D/Analysis reports, communicate findings and resolution plans directly to customers. Perform on-site customer visits as needed to address complaints, deliver technical support, coordinate defective material collection, and cultivate positive, long-term customer relationships; Partner with service teams, retrieve defective materials, conduct root cause analysis, and support sustainable improvements across products and processes. Support continuous improvement projects, cost saving initiatives focused on elevating product quality and operational efficiency; Uphold ABB's core values of safety and integrity by taking accountability for actions, demonstrating genuine care for customers, and contributing positively to business outcomes. Qualifications for the role: Bachelor degree in electrical or Electronics Engineering or a related field PLUS minimum 2 years of experience in a manufacturing or quality control environment. Practical experience with transformers, PDUs, STSs, and UPS products, including proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, is a plus. Ability to read and interpret schematics for electrical equipment and printed circuit board assemblies (PCBAs) is preferred. Proficient in operating electrical and electronic test equipment, including power supplies, multimeters, oscilloscopes, and power analyzers. Working knowledge of process improvement methodologies such as Lean, Six Sigma, and PPS. Familiarity with industry standards including UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is a strong advantage. Demonstrates clear and persuasive communication in both written and verbal formats. Practical experience with Power Apps, Power Automate, or Power BI is preferred. Candidates must already have work authorization that would permit them to work for ABB in the US. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. Why ABB? What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Paid Parental Leave Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually. #LI-onsite #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.