Emergency Response Dispatcher - Day & Afternoon Shifts

Location: On-site in Rochester, NY | Full-Time Doyle Security Systems, a certified Great Place to Work®, is hiring a dedicated Emergency Response Dispatcher to join our team. We’re looking for a professional, career-oriented individual with strong work ethic, empathy, and a desire to help others. This role plays a critical part in protecting lives and property, and we’re committed to supporting your success with competitive compensation, comprehensive benefits, and career growth opportunities. Schedule*Regular weekend and holiday availability required.* Day Shift (A): 8-hour shift between 6:00 AM – 6:00 PM Afternoon Shift (B): 8-hour shift between 1:00 PM – 11:30 PM ResponsibilitiesEmergency Response Dispatchers are the front line of our monitoring center, responding quickly and accurately to alarm events and customer needs. You’ll handle a variety of critical communications, coordinate emergency responses, and provide top-tier customer service. This position requires strong communication skills, the ability to stay calm under pressure, and a passion for helping others. Monitor and respond to alarm and trouble signals using established protocols Document all responses and activity in our alarm monitoring software Initiate outbound calls to customers and dispatch emergency services (police/fire/medical) as needed Answer incoming calls, assist with inquiries, and route calls to appropriate departments Deliver exceptional customer service with professionalism and empathy Identify and resolve day-to-day issues quickly and effectively Maintain a high standard of accuracy, attention to detail, and confidentiality Perform other duties as assigned QualificationsStrong attendance and punctuality record Proficiency with basic computer functions, including Microsoft Windows and Office Ability to type at least 35 WPM with strong attention to detail Excellent verbal and written communication skills Customer service experience (1 year preferred); call center or dispatch experience a plus Ability to multitask, stay organized, and work efficiently in a fast-paced environment Willingness to work independently and collaboratively Flexible availability, including weekends and holidays What We OfferPaid time off & company holidays Bonus pay Medical, Dental, & Vision Insurance Health Savings Account (HSA) & Dependent Care FSA options Parental leave 401(k) with company match Life insurance Tuition reimbursement for continuing education and certifications Employee discount & referral bonus Recognition & advancement opportunities Employee assistance program Various peer and company recognition programs What's it like working at Doyle Security Systems? www.godoyle.com/working-at-doyle Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team. One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand. Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available. In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide. At Doyle, the following core values are the foundation of everything we do: Customer Care One Doyle Team Leading by Example Continuous Improvement Experts in our Solutions To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues If this sounds like a team you would like to be part of, we can’t wait to hear from you! Day Shift (A): 8-hour shift between 6:00 AM – 6:00 PMAfternoon Shift (B): 8-hour shift between 1:00 PM – 12:00 AM8 hours per day excluding breaks