Emergency Veterinary Receptionist - Weekend Overnight Shifts Available

Be the Calm Voice During Life's Most Critical MomentsEmergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist / Client Service Representative (CSR) to join our emergency and critical care team!As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, we're trusted to care for pets when they need us most. Our reception team plays an essential role in that experience, serving as the first point of contact for worried pet owners while helping coordinate communication and patient flow throughout the hospital.If you're an experienced customer service professional who thrives in a fast-paced environment, communicates with compassion, and can remain calm under pressure, we'd love to meet you.What You'll DoClient Care & CommunicationWelcome clients and patients with warmth, empathy, and professionalism.Answer multi-line phones and appropriately prioritize urgent and emergency calls.Coordinate emergency walk-in arrivals and communicate with the medical team.Collect accurate client information, patient histories, and medical records.Provide updates and communicate next steps with clients while navigating sensitive situations.Hospital OperationsCoordinate patient flow between reception and the medical team.Prepare estimates, process invoices, collect payments, and handle financial transactions accurately.Assist with prescription requests and medication or food pickups.Maintain accurate electronic medical records and client documentation.Keep the reception area organized, welcoming, and professional.Team CollaborationWork closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership.Support fellow team members during busy emergency periods.Adapt to changing caseloads while maintaining a positive, solution-oriented approach.What We’re Looking For Previous experience as a Veterinary Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, or Customer Service Professional.Veterinary hospital experience strongly preferred; emergency, specialty, urgent care, or human healthcare experience is a plus.Excellent communication, customer service, and conflict-resolution skills.Strong organization, attention to detail, and multitasking abilities.Comfortable using computers, scheduling software, and electronic medical records.Ability to prioritize competing responsibilities while maintaining accuracy.Compassionate, dependable, and team-oriented with a genuine interest in helping people and their pets.Weekend Overnight ScheduleFull-Time | Friday, Saturday & Sunday | 7:00 PM–7:00 AMConsistent three-night schedule.Dedicated weekend overnight coverage.Opportunity to support a 24/7 emergency and critical care hospital.Eligible overnight and weekend shift differentials may apply.Physical & Work EnvironmentEmergency veterinary medicine is active and unpredictable. Candidates should be comfortable:Standing and walking for extended periods.Moving between reception, treatment, and client areas.Assisting with pets weighing up to 50 pounds, with assistance when appropriate.Working around animals of varying sizes, temperaments, and medical conditions.Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids.Remaining calm and professional during emotionally difficult situations involving sick or injured pets.What We OfferCompetitive hourly compensation: $18.00–$22.00 per hour, based on experience and qualifications. Eligible overnight and weekend differentials may be available.As part of Innovetive Petcare, eligible team members have access to a comprehensive benefits package, including:Health & WellnessMedical, dental, and vision insuranceShort-term and long-term disabilityLife insuranceEmployee Assistance Program (EAP)Calm Health mental wellness resourcesFinancial Benefits401(k) with company matchPaid time off (PTO)Paid holidaysFlexible Spending Account optionsProfessional Development & Additional PerksContinuing education and training opportunitiesCareer advancement and leadership developmentEmployee discounts on veterinary services and pet careRocket Lawyer legal assistance programSupportive, collaborative hospital cultureBenefits and eligibility are subject to employment status and applicable plan requirements.Why Emergency Veterinary Clinic of Niceville?Emergency medicine is challenging, but incredibly rewarding. When clients arrive during some of the most stressful moments of their lives, your compassion, communication, and professionalism can make a lasting difference.Our recently remodeled hospital offers:Advanced emergency and critical care medicineDigital radiology and ultrasoundEndoscopyFull in-house reference laboratoryHigh technician-to-doctor staffing ratiosA collaborative team culture focused on exceptional patient careYou'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in an environment where Client Service Representatives are valued members of the medical team.If you're looking for a consistent weekend overnight schedule and an opportunity to make a meaningful difference in emergency veterinary care, we'd love to meet you!Apply today and become part of the team supporting pets and families across Florida's Emerald Coast.