EMS Dispatcher I
Superior Mobile Health
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- Location
- San Antonio, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 12
- 8 days ago
Career path
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About the company
Superior Mobile Health
Hospital & health care · 51 to 200 employees
What you'll do
- Operate dispatch and phone systems, answer calls, gather and relay information, and coordinate with departments and outside agencies.
- Provide customer service and accurately document calls while maintaining confidentiality.
What you need
- High school diploma or GED, familiarity with local geography, strong multitasking and communication skills, and proficiency in typing and computer navigation.
- Prior dispatch or EMS experience is preferred but not required; occasional lifting up to 25 pounds is required.
- Education: a high school diploma
Key skills
EMS Computer-Aided Dispatch (CAD)multi-line phone systemcomputer navigationmedical terminology
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Perks
- Medical
- Dental
- Vision
- Life Insurance
- 401(k) with company match
- PTO
- continuing education
- advanced certification opportunities
See full description on company page, apply now
Read the full posting here
Dispatcher I rnLocation: San Antonio, TXSchedule: Monday-Friday, Daytime | Full-Time | In-PersonrnWhat You'll Be DoingrnrnOperate an EMS Computer-Aided Dispatch (CAD) console, multi-line phone system, and computer terminal.rnAnswer incoming calls, gather critical information, and accurately enter details into the dispatch system.rnRelay call information to dispatchers and other communications staff promptly and clearly.rnTransfer calls or coordinate with appropriate departments as needed.rnProvide excellent customer service by addressing concerns and offering solutions.rnDocument all call notes, times, and outcomes accurately.rnCoordinate with outside agencies to arrange mutual aid when required.rnMaintain confidentiality of all patient, employee, and company information in compliance with HIPAA.rnPerform additional duties as assigned by Communications leadership.rnrnWhat You'll NeedrnrnHigh school diploma or GED.rnFamiliarity with local geography, including highways and major streets.rnStrong multitasking ability with calm, clear decision-making under pressure.rnExcellent communication skills, both written and verbal.rnProficiency in typing and computer navigation.rnPrior dispatch or EMS experience preferred but not required - full training provided.rnrnPreferred QualificationsrnrnPrevious experience as an EMT or in emergency communications.rnKnowledge of medical terminology.rnrnrnWhat's In It For YournrnComprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k) with company match, PTO.rnCareer Growth: Internal advancement paths into Dispatch Leadership, Field Operations, or Management.rnRecognition Development: Regular praise programs, continuing education, and advanced certification opportunities.rnrnWork EnvironmentThis position is office-based within our Communications Center. You'll be part of a fast-paced, team-oriented environment that's central to our mission of providing timely, compassionate care to our community. Physical demands include occasional lifting up to 25 pounds and extended periods of sitting, standing, or walking.