Engineering Maintenance

Maintenance Technician – Job Description Required Skills and Qualifications Knowledge of safe handling and operation of power tools. General maintenance skills in electrical work, plumbing, carpentry, painting, and wall coverings. Ability to communicate clearly with guests, coworkers, and management. Strong troubleshooting and problem-solving skills. Ability to prioritize maintenance requests and complete work in a timely manner. Commitment to guest service and maintaining hotel standards. Specific Duties and Responsibilities 1. Guest Room Maintenance Respond promptly to maintenance and repair requests reported by Housekeeping, the Member Service Desk, and guests. Responsibilities include, but are not limited to: Replace light bulbs and repair lighting issues. Repair peeling or damaged wall coverings and perform touch-up painting. Unclog sinks, toilets, and shower drains and repair sink stoppers. Troubleshoot televisions, telephones, and other guest room equipment. Diagnose thermostat and HVAC malfunctions. Repair or replace showerheads and shower mixing valves. Repair chips, scratches, and damage to furniture and woodwork. Replace door lock batteries and troubleshoot faulty locks. Repair window treatments and other room fixtures. Address miscellaneous guest room maintenance needs. 2. Public Areas and Back-of-House Maintenance Maintain the lobby, Member Service Desk, Club Room, guest corridors, fitness center, and other public areas. Maintain Housekeeping areas, employee changing rooms, offices, and other back-of-house spaces. Address normal wear and tear, including painting, lighting, plumbing, and minor repairs. Report larger repairs or safety concerns to the Maintenance Manager. 3. Equipment Inspections and Preventive Maintenance Complete the Equipment Status Checklist each shift. Monitor equipment for proper operation, temperatures, leaks, unusual noises, and other concerns. Make necessary adjustments within the scope of training and authorization. Report equipment deficiencies to the Maintenance Manager. Complete assigned preventive maintenance, including quarterly guest room HVAC filter replacements and shower mixing valve inspections. Assist with maintaining accurate preventive maintenance records. 4. Boiler and Cooling Tower Maintenance Perform daily chemical testing of boilers and cooling towers as assigned. Monitor chemical levels and make adjustments in accordance with established procedures, training, and authorization. Report abnormal readings and equipment concerns to the Maintenance Manager. 5. Fire and Life Safety Maintain knowledge of the hotel's fire prevention equipment, emergency procedures, and evacuation protocols. Respond appropriately to emergencies and assist guests and employees as needed. Report fire and life safety deficiencies immediately. 6. Work Orders and Communication Respond to maintenance calls promptly and prioritize guest-related issues. Ensure completed work orders are documented and closed in a timely manner. Notify the appropriate departments when repairs are completed. Leave maintenance completion cards in occupied guest rooms to inform guests that their concerns have been addressed. Communicate unresolved repairs, parts needed, and follow-up requirements to the Maintenance Manager. 7. Guest Service and Reputation Management Provide courteous, professional service during all guest interactions. Communicate clearly with guests regarding maintenance concerns and resolutions. Support improvements in guest satisfaction and Revinate scores by delivering timely repairs and quality workmanship. Take ownership of guest concerns and ensure proper follow-up. 8. Additional Responsibilities Assist with special maintenance projects and property improvements. Support other departments when maintenance assistance is required. Perform additional duties as assigned by the Maintenance Manager.