Enterprise Knowledge & Intelligence Systems - Summer 2027 Internship Pathway

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. Build What’s Next at Lumen Lumen’s paid, 10-week summer internship program gives you meaningful work, mentorship, professional development, and connections with peers and leaders. To help you find the best fit, explore the pathway roles: AI & Automation Builders AI Product & Business Innovation Cybersecurity, Risk & Digital Trust Data, Analytics & Decision Science Enterprise Knowledge & Intelligence Systems Each pathway connects you with multiple roles that share related skills and interests, so you can discover more ways to build what’s next at Lumen. One Application, Multiple Opportunities Apply once to be considered for multiple internships focused on researching, organizing, governing, and activating trusted information for people and AI-enabled systems. As you move through the process, you’ll meet hiring teams and explore assignments aligned with your interests and strengths. Your Impact People and AI systems need trusted knowledge to make decisions and get work done. In the roles you may be considered for, you’ll help research, organize, connect, govern, and activate information so it is easier to find, understand, and use. Assignments may span research, enterprise intelligence, knowledge management, content strategy, information architecture, AI knowledge systems, sales enablement, governance, legal, HR, learning, communications, or transformation—giving you a chance to turn complex information into useful resources and smarter experiences. What You May Work On • Conduct research and synthesize complex information to support business decisions, customer needs, strategic initiatives, legal or policy work, and emerging technology efforts • Improve how knowledge, content, policies, playbooks, and information are structured, governed, shared, and maintained • Support AI-enabled knowledge systems, enterprise search, content platforms, knowledge repositories, or agent-ready information • Create resources, communications, learning content, or sales enablement materials that help employees and customers find and apply the right information • Analyze information flows and partner with teams across security, governance, AI, sales, transformation, legal, HR, and other functions to improve access, usability, consistency, and decision-making What You’ll Bring We're seeking students who are energized by solving problems, asking questions, and continuously learning. Successful candidates often demonstrate: • Strong analytical and critical-thinking skills • Curiosity and a desire to explore, research, and understand complex topics • Ability to synthesize information and identify what is most relevant for different audiences • Clear written and verbal communication skills • Strong organization, attention to detail, and sound judgment • Comfort learning new technologies, information platforms, and AI-enabled tools • Collaboration, stakeholder engagement, initiative, adaptability, and a growth mindset Prior experience with research, writing, content management, knowledge systems, information architecture, policy, learning resources, communications, AI tools, or documentation will be especially beneficial to candidates in this pathway. Education & Eligibility You must be enrolled at an accredited college or university at the time of the internship. We primarily seek rising seniors graduating between August 2027 and June 2028; students graduating in 2029 may also be considered. Students from a variety of academic backgrounds may be a strong fit, including: • Information Science, Information Systems, Knowledge Management, or Library & Information Science • Communications, Journalism, English, Technical Writing, Marketing, or Education • Business Administration, Human Resources, Organizational Leadership, Legal Studies, Public Policy, Political Science, or Social Sciences • Computer Science, Data Science, Artificial Intelligence, or Engineering Students from other disciplines who enjoy research, synthesizing information, solving problems, and helping others make informed decisions are also encouraged to apply. Compensation Intern pay ranges: $26–$46 per hour. Compensation is based on your academic level, role classification (technical vs. non-technical), experience, and geographic location. Learn more about Lumen's: Benefits Bonus Structure Selection Process We believe potential matters as much as experience. During the selection process, we’ll consider how you approach problems, communicate ideas, learn, collaborate, show business curiosity, and demonstrate initiative and growth potential. #intern Requisition #: 344127 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.