ERP Software Coordinator

LJ Inc. is a leader in providing cutting-edge industrial, commercial, and residential turn-key solutions and dedicated to delivering exceptional services to our valued customers. With a strong commitment to innovation, quality, and customer satisfaction, we have established ourselves as a trusted name in the industry. Our team is comprised of talented professionals who are passionate about what they do. We believe in providing our employees with the necessary tools, resources, and support to excel in their roles and reach their full potential. At LJ Inc, we strive for excellence in everything we do. We embrace new technologies, methodologies, and industry trends to stay ahead of the curve. Our commitment to continuous improvement and customer satisfaction sets us apart and drives our success. Join our team and become part of a company that values your skills, knowledge, and contribution. Position Summary: The ERP Software Coordinator will serve as the primary internal resource for employee training and daily support for the company's ERP system (currently Accumatica). This position will help employees understand how to use the system correctly and troubleshoot routine issues. During implementation, this person will assist with learning company workflows, preparing training materials, testing processes, and supporting employees through the transition. Following implementation, the position will provide new hire training, refresher training, and ongoing support to promote consistent and accurate system use across departments. Essential Job Functions: Develop and deliver new hire, refresher, and ongoing system training tailored to employee roles and department needs. Create and maintain training materials, user guides, and standard operating procedures that reflect approved company processes. Serve as the primary contact for employee questions, troubleshoot routine issues, and coordinate more complex concerns with IT or software support partners. Track support requests, communicate updates, and follow through until issues are resolved. Work with department managers and implementation partners to test workflows, support system updates, and identify process improvements. Promote consistent system use and accurate, timely data entry through training, feedback, and follow up. Coordinate system access requests through the appropriate approval process and maintain confidentiality of company information. Perform other related duties as assigned. Required Qualifications Experience training employees and supporting business software. Ability to explain software functions clearly to employees with different levels of computer experience. Strong troubleshooting, communication, organizational, and follow through skills. Ability to create clear written instructions and maintain accurate records. Patience and professionalism when assisting employees or addressing repeated questions. Ability to learn how different departments operate and how their work connects within one system. Proficiency with Microsoft Office and the ability to learn new software. Ability to manage multiple requests, prioritize issues, and work independently. Ability to handle confidential business and employee information appropriately. Familiarity with manufacturing, construction, field service, inventory, purchasing, accounting, and/or project management processes. (Preferred) What we offer: Competitive compensation 100% company paid health insurance for employee and dependents 100% company paid dental and vision for employee and dependents 401k with 3% company match PTO And much more!