ERP Software Support Specialist
Agriland FS
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Winterset, IA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 8
- 11 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Agriland FS
Farming · 201 to 500 employees
What you'll do
- Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
- Install and test software upgrades
- Communicate with other departments to resolve software, hardware, and operations problems
- Understand and troubleshoot a variety of business software applications
- Utilize Helpdesk software to track incoming support calls and provide support to end users
- Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
- Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint
- Confirm appropriate vendor billing on licensing
- Troubleshoot basic hardware issues as back-up support to the IT help desk
What you need
- Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
- Install and test software upgrades
- Communicate with other departments to resolve software, hardware, and operations problems
- Understand and troubleshoot a variety of business software applications
- Utilize Helpdesk software to track incoming support calls and provide support to end users
- Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
- Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint
- Confirm appropriate vendor billing on licensing
- Troubleshoot basic hardware issues as back-up support to the IT help desk
- Education: an associate degree
Key skills
ERP/HRIS systemsAgvanceiOS devicesHelpdesk softwareMicrosoft 365JamfSymantec Endpoint ProtectionMicrosoft OutlookSharePointproblem-solvingcommunication skillsinternal customer service
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
Perks
- Paid time off
- sick pay
- paid holidays
- medical
- dental
- vision
- life insurance
- Pension Plan
See full description on company page, apply now
Read the full posting here
AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs. Core responsibilities: Understand and learn the ins and outs of Agvance, an ERP system for ag retailers Install and test software upgrades Communicate with other departments to resolve software, hardware, and operations problems Understand and troubleshoot a variety of business software applications Utilize Helpdesk software to track incoming support calls and provide support to end users Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365 Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint Confirm appropriate vendor billing on licensing Troubleshoot basic hardware issues as back-up support to the IT help desk What we need from you: Associate's degree in information technology or information systems and/or 2-4 years of work-related experience Experience supporting iOS devices in a business environment Strong planning, organization, problem-solving, and communication skills Experience providing excellent internal customer service Able to work independently and in a team-oriented environment Willing to work outside normal business hours when necessary Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary What we offer our team: Casual office environment On-site team with a collaborative work style Paid time off, sick pay, and paid holidays Competitive benefits including medical, dental, vision, life insurance, and more Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match Excellent training and career development opportunities Are you a good match to join the AGRILAND FS Team as an ERP Software Support Specialist in Winterset? Apply now!