ERP Support Specialist (Infor M3)

Overview American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends. Job Title: ERP Support Specialist Job Description: We are looking for a detail-oriented ERP Support Specialist with hands-on experience with an ERP system, preferably Infor M3 and Birst. Reports to: Head of Business Systems Location: This role is 5 days a week at our NYC Headquarters Key Responsibilities: Provide day-to-day support for ERP users, addressing inquiries and resolving issues promptly. Assist in system configurations, upgrades, and maintenance to ensure optimal performance. Conduct training sessions for new users and provide ongoing training for existing users. Collaborate with IT and other departments to implement new features and enhancements. Analyze and document user requirements and recommend system improvements. Monitor system performance and troubleshoot any issues that arise. Develop and maintain user guides, documentation, and FAQs. Assist in data migration and validation processes during system updates. Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field. Proven experience in ERP support or a similar role. Understanding of ERP systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics). Experience with Infor M3 highly desired. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Preferred Skills: Experience with system integrations and data management. Familiarity with SQL and reporting tools. Project management experience is a plus. Salary: Salary range is $70k-$85k OUR NYC DRIVE Forged in the heart of New York City's fashion district, American Exchange Group is driven to blend fast fashion and current trends with classic styles. For more than a decade, American Exchange has been honing best-in-class fashion designs and business practices to become a market leader. This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.