ESS Operations Specialist

JOB SUMMARY The Operations Specialist (Back End) provides daily operational and administrative support to the Energy Storage Solutions (ESS) Sales and Business Development teams. This position assists with order processing, data management, sales reporting, shipment coordination, and customer documentation to ensure accurate and efficient business operations. ESSENTIAL ROLES AND RESPONSIBILITIES 1. Operations Support Assist with sales order entry, purchase order (PO) processing, and customer account updates. Maintain accurate sales records, forecasts, and order tracking reports. Support accounts receivable (A/R) tracking and revenue-related documentation. Coordinate with internal teams regarding order status, shipments, and customer requests. 2. Systems & Data Management Enter and update information in SAP/ERP and Salesforce CRM systems. Maintain customer records, sales data, and operational reports. Assist with preparing Excel reports, presentations, and meeting materials. Review data for accuracy and resolve routine discrepancies. 3. Administrative & Coordination Support Assist with shipping documentation and communication with factory operations. Coordinate routine information requests with internal departments and Korea Headquarters. Support customer meetings, business events, and general office administration. Perform other operational and administrative duties as assigned. REQUIREMENTS Bachelor's degree in Business Administration, Supply Chain, Finance, or a related field preferred. 0–3 years of experience in operations, administration, sales support, or a related field; recent graduates are encouraged to apply. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Familiarity with SAP, Salesforce, or similar business systems is a plus. Strong organizational skills, attention to detail, and ability to manage multiple tasks. Good written and verbal communication skills with a willingness to learn. Ability to work independently on assigned tasks and collaborate with cross-functional teams. Working Proficiency in Korean is required. Experience in manufacturing, automotive, or energy storage is a plus. INTERNAL TRAINING REQUIREMENTS Health & Safety Orientation New Hire or New Position Orientation Samsung Philosophy and Values HEALTH & SAFETY REQUIREMENTS Follow safe work procedures established by the Company and follow the OH&S directions of the head of your department or supervisor Use of appropriate personal protective equipment (PPE) and safety systems Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures Assist with the preparation of risk assessments Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor Report OH&S problems Report workplace hazards to the supervisor as soon as possible after they occur Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident Lead incident investigations and implement corrective actions Complete monthly H&S inspections