Event Sales Coordinator

About the company

Apex Entertainment

Entertainment · 201 to 500 employees

What you'll do

• Manage the booking, planning, and detailing of a variety of events, including children's birthday parties, teen parties, bachelor parties, corporate team outings, and other social and group events.
• Work with guests from the initial inquiry through the event planning process, providing consistent communication and follow-up.
• Educate guests on Apex Entertainment's attractions, food and beverage offerings, event packages, and other services to help create the best experience for their needs.
• Schedule and conduct professional and welcoming facility tours for prospective guests.
• Accurately prepare event quotes, pricing, and Banquet Event Orders (BEOs).
• Review event details, terms, conditions, and payment requirements with guests throughout the planning process.
• Regularly communicate with guests regarding upcoming events to confirm details, answer questions, and address concerns.
• Build positive relationships with guests to encourage repeat business, referrals, and positive reviews.
• Identify opportunities to upsell event packages, attractions, food and beverage, and other offerings to maximize revenue.
• Maintain accurate and up-to-date event and financial records and ensure payments are collected in a timely manner.
• Assist with off-site community and street team events to promote Apex Entertainment and generate new business opportunities.
• Maintain clear and consistent communication with all departments regarding upcoming events.
• Attend weekly BEO meetings and work closely with department managers to ensure events are properly planned and executed.
• Respond to general guest inquiries through phone calls, emails, and web chats in a timely and professional manner.
• Assist with administrative tasks, including checking attraction reservations, adjusting online reservations, filing event invoices, and other duties as assigned by the Sales Manager.
• Perform other duties and responsibilities as assigned.

What you need

• Manage the booking, planning, and detailing of a variety of events, including children's birthday parties, teen parties, bachelor parties, corporate team outings, and other social and group events.
• Work with guests from the initial inquiry through the event planning process, providing consistent communication and follow-up.
• Educate guests on Apex Entertainment's attractions, food and beverage offerings, event packages, and other services to help create the best experience for their needs.
• Schedule and conduct professional and welcoming facility tours for prospective guests.
• Accurately prepare event quotes, pricing, and Banquet Event Orders (BEOs).
• Review event details, terms, conditions, and payment requirements with guests throughout the planning process.
• Regularly communicate with guests regarding upcoming events to confirm details, answer questions, and address concerns.
• Build positive relationships with guests to encourage repeat business, referrals, and positive reviews.
• Identify opportunities to upsell event packages, attractions, food and beverage, and other offerings to maximize revenue.
• Maintain accurate and up-to-date event and financial records and ensure payments are collected in a timely manner.
• Assist with off-site community and street team events to promote Apex Entertainment and generate new business opportunities.
• Maintain clear and consistent communication with all departments regarding upcoming events.
• Attend weekly BEO meetings and work closely with department managers to ensure events are properly planned and executed.
• Respond to general guest inquiries through phone calls, emails, and web chats in a timely and professional manner.
• Assist with administrative tasks, including checking attraction reservations, adjusting online reservations, filing event invoices, and other duties as assigned by the Sales Manager.
• Perform other duties and responsibilities as assigned.
• High School Diploma or GED equivalent required.
• Associate's or Bachelor's Degree preferred.
• 1-2 years of experience in sales, event booking, hospitality, or a related field preferred.
• Previous experience preparing or working with Banquet Event Orders (BEOs) preferred.
• 1-2 years of experience in the food & beverage and/or hospitality industry preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills with the ability to build positive relationships with guests.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to accurately calculate figures such as discounts, proportions, and percentages.
• Professional, courteous, and positive demeanor.
• Self-motivated, dependable, and proactive.
• Ability to work effectively as part of a team.
• Education: a high school diploma, an associate degree or a bachelor's degree

Key skills

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Perks

• Health
• Dental
• Vision Insurance
• 401(k)
• Free attractions
• 50% off select food items
• Opportunities for growth and advancement